HP DL140 G2 Teaming Problems

[Andy Dewhurst]

We have recently had five of our DL140s stop responding to network requests, either PING, RDP, or TRACERT. There are no virus' or trojans detected by three different software.

All of the servers have their embedded network adapters teamed into one virtual adapter and the virtual adapter is the one given the IP address to the network.

All of the servers have broadcom networking software installed to support the team.

The servers can only be accessed when one of the two team members are put into the "Standby" essentially switching the card off unless it is needed. The service provided by the servers requires them to be in TLB and not hot standby.

The network cable on the "Standby" adapter has been changed and put them back into TLB mode and the server fails to be seen on the network again until the team is reverted back to the "Standby" option.

All the servers are connected to a pair of Cisco 3750G switches (no SLB), these are stacked as one unit giving 96 gigabit ports. Unfortunately the network devices are managed by a 3rd party and cannot be accessed.

Can anyone shed light on what the yellow, grey, and red people mean next to the adapters.....?

Please mail me if there is any more information I can provide.

Product Name ProLiant DL140 G2
Processor Package 1 (Socket 1, Core = 1) Intel Xeon Processor @ 3.40 Ghz
Operating system environment Microsoft(R) Windows(R) Server 2003, Standard Edition, Service Pack 1 (Build 3790)
Total memory - 1024 Mbytes
Board 0
DIMM A1 ( DDR ) 512 Mbytes (400 MHz)
DIMM A2 Not Installed
DIMM A3 Not Installed
DIMM A4 Not Installed
DIMM B1 ( DDR ) 512 Mbytes (400 MHz)
DIMM B2 Not Installed
DIMM B3 Not Installed
DIMM B4 Not Installed
ECC memory installed Yes
Hardware PAE enabled No
Dual Channel Memory Mode Enabled Not Supported
Total RAM accessible to OS 1047480ld Kbytes
Free RAM 652964ld Kbytes
Total Virtual 2097024ld Kbytes
Free Virtual 2068160ld Kbytes
Communication
Serial Port 1 (Address 3F8h)
USB Device 1 USB UHCI Root Hub
USB Device 2 USB UHCI Root Hub
USB Device 3 USB 2.00 Controller EHCI-HCD
USB Device 4 Standard Universal PCI to USB Host Controller
USB Device 5 Standard Universal PCI to USB Host Controller
USB Device 6 Standard Enhanced PCI to USB Host Controller
Network Controller 1, Slot 0 Broadcom NetXtreme Gigabit Ethernet #2
Network Controller 2, Slot 0 Broadcom NetXtreme Gigabit Ethernet #2
Storage
IDE Hard Disk 1 Maxtor 6L080M0 at 1st connector on embedded SATA controller
Optical Drive 1 (CD ROM) TEAC CD-224E at Primary/Master
Logical Disks
C: Logical Disk 1 ~ 26.21GB
D: Logical Disk 2 ~ 53.80GB
PCI Slots
PCI-X 133 Slot #1 Available
PCI-X 133 Slot #2 Available

[Blazhev_1]

Try this :

http://h18023.www1.hp.com/support/files/server/us/download/23971.html

And Network configuration utility 8.6 (Not sure if it will recognize the NICs) :

http://h18023.www1.hp.com/support/files/server/us/download/26799.html

[Rob Leadbeater]

Hi Andy,

You may need to speak nicely to the 3rd party managing your switches...

I suspect that something on the switches might be getting confused with the virtual MAC address of the team. Without looking at the MAC Address Table on the switch, it could be difficult to troubleshoot.

Cheers,

Rob

[Andy Dewhurst]

Adding the newer software to the server unfortunately did not fix the problems.... However, we did find that breaking the team and re-creating it from scratch that (for now) the server is responding. We have passed it to the network provider who is going to look at the switch configuration and check the trunk(?) setting......