- Community Home
- >
- Servers and Operating Systems
- >
- ProLiant
- >
- ProLiant Servers (ML,DL,SL)
- >
- HP DL360 Gen9 ILO4 is stuck during intelligent pro...
-
- Forums
-
- Advancing Life & Work
- Advantage EX
- Alliances
- Around the Storage Block
- HPE Ezmeral: Uncut
- OEM Solutions
- Servers & Systems: The Right Compute
- Tech Insights
- The Cloud Experience Everywhere
- HPE Blog, Austria, Germany & Switzerland
- Blog HPE, France
- HPE Blog, Italy
- HPE Blog, Japan
- HPE Blog, Middle East
- HPE Blog, Russia
- HPE Blog, Saudi Arabia
- HPE Blog, South Africa
- HPE Blog, UK & Ireland
-
Blogs
- Advancing Life & Work
- Advantage EX
- Alliances
- Around the Storage Block
- HPE Blog, Latin America
- HPE Blog, Middle East
- HPE Blog, Saudi Arabia
- HPE Blog, South Africa
- HPE Blog, UK & Ireland
- HPE Ezmeral: Uncut
- OEM Solutions
- Servers & Systems: The Right Compute
- Tech Insights
- The Cloud Experience Everywhere
-
Information
- Community
- Welcome
- Getting Started
- FAQ
- Ranking Overview
- Rules of Participation
- Tips and Tricks
- Resources
- Announcements
- Email us
- Feedback
- Information Libraries
- Integrated Systems
- Networking
- Servers
- Storage
- Other HPE Sites
- Support Center
- Aruba Airheads Community
- Enterprise.nxt
- HPE Dev Community
- Cloud28+ Community
- Marketplace
-
Forums
-
Blogs
-
Information
-
English
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
06-13-2017 09:05 AM
06-13-2017 09:05 AM
Am trying to setup RAID on HP DL360 Gen9, using ILO4. When i use F10 Intelligent provisioning it shows show the HP logo and then gets stuck with a screen saying "Attempting to connect to HP Restful API service".
Can someone help me?
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
06-13-2017 10:19 AM
06-13-2017 10:19 AM
Re: HP DL360 Gen9 ILO4 is stuck during intelligent provisioning
Hope this helps!
Regards
Torsten.
__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.
__________________________________________________
No support by private messages. Please ask the forum!
If you feel this was helpful please click the KUDOS! thumb below!

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
06-13-2017 11:57 PM
06-13-2017 11:57 PM
Re: HP DL360 Gen9 ILO4 is stuck during intelligent provisioning
No i don't see any yellow light. I have attached the diagnostics screenshot.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
06-14-2017 12:02 AM
06-14-2017 12:02 AM
Re: HP DL360 Gen9 ILO4 is stuck during intelligent provisioning
You could try to re-install IP, current version is 2.61:
Hope this helps!
Regards
Torsten.
__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.
__________________________________________________
No support by private messages. Please ask the forum!
If you feel this was helpful please click the KUDOS! thumb below!

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
06-14-2017 04:30 AM
06-14-2017 04:30 AM
Re: HP DL360 Gen9 ILO4 is stuck during intelligent provisioning
Thanks for the suggestion. I did the install of IP 2.61. It tool a long time saying updating and then rebooted.
But still getting stuck at the same page. After pressing F10 and getting in IP, it gets stuck with "attempting to connect to the HP restful Api service"
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
06-14-2017 04:45 AM
06-14-2017 04:45 AM
SolutionHi,
The error reason is that the non-hpe card was inserted. My suggestion is to remove the PCI card and non-hpe hw.
if problem persist.
1-Clear the NVRAM.
2-Reset the server to default settings and iLO
http://h20564.www2.hpe.com/hpsc/doc/public/display?docId=emr_na-c04450508&sp4ts.oid=7271241
Erdogan.
No support by private messages. Please ask the forum!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
06-20-2017 04:18 AM
06-20-2017 04:18 AM
Re: HP DL360 Gen9 ILO4 is stuck during intelligent provisioning
Thanks. That helped me.
We have Intel 10G NIC X520-SR2 in our HP DL360 Gen 9 machine and after moving this card, i was able to proceed with Intelligent Provisioning.
The weird thing is we have ordered around 65 machine across different locations but only a few machines in EMEA location had this issue.
Upgrading the IP to the latest version didn't help, only remvoing the 10G NIC helped in setting up the RAID from IP.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
09-12-2017 10:48 PM
09-12-2017 10:48 PM
Re: HP DL360 Gen9 ILO4 is stuck during intelligent provisioning
i have encounted the same problem and be solved by removing the Intel 10G NIC. thank you
Hewlett Packard Enterprise International
- Communities
- HPE Blogs and Forum
© Copyright 2021 Hewlett Packard Enterprise Development LP