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HP DL360p FAN running on 94% speed

tux143tux
Visitor

HP DL360p FAN running on 94% speed

We have DL360p g8 server which has non-HP memeory and non-HP HDD drive with P420i controller, This server located in Datacenter and somehow found its running noisy and on ILO its showing FAN running on 94% speed (all)

I have download all firmware and upgraded, my BIOS setting is optiomal cooling for FAN. 

ILO -  2.60

P420i - 8.32

BIOS P71 - 2015 (whatever latest available) 

I am not seeing temp is very high because i have compare heat with other same kind of server and they are very hot but still their FAN running on 20% speed so definiatly i would say its not heat issue. 

I have download AHS log but we don't have support for this server so question is how do i open AHS file? 

I have HP 10G onbord NIC and don't have any PCI card. anyhelp appriciated. 

5 REPLIES
Suman_1978
HPE Pro

Re: HP DL360p FAN running on 94% speed

Hi,

Please refer to this link:
https://support.hpe.com/hpsc/doc/public/display?docId=c05384164

Thank You!
I am a HPE employee
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tux143tux
Visitor

Re: HP DL360p FAN running on 94% speed

Thanks suman,

I am getting this error, As i mentioned earlier this hardware not in warrenty. Can i send you AHS log so you can verify if you have option to do that? 

"Server is not Entitled. Please check these options for renewing your license."

Suman_1978
HPE Pro

Re: HP DL360p FAN running on 94% speed

Hi,

Unfortunately I will not be able to do that, but you can do that yourself, you need to upload your AHS Log onto this portal and it should give you the basic analysis.  Login with your HPE Login (that you use for Community).

http://www.hpe.com/servers/ahsv

Thank You!
I am a HPE employee
__________________________________________
Useful Links for ProLiant Servers and Community FAQ and Rules of Participation and Servers Blog.

tux143tux
Visitor

Re: HP DL360p FAN running on 94% speed

Let me explain what is going on here, Last week we bought 500GB WDC black Harddrive and stick to bounch of machine, I have noticed varities of issue, some DL360p G8 Fan were running 94% speed when i upgrade ILO to 2.60 FAN speed come down to 30%-40% so that is big difference.  But when i upgrade ILO on next server nothing happened FAN still running on 94%, I have upgraded every single firmware on that box but same issue.  

I have found bunch of folks talking about that alway use HP drives but that is really odd, server should support all kind of drives.  If that is the case then why my ILO firmware fixed some of FAN issue? 

Believe me HP documentation isn't fun to read, it is not meant for freshers :( 

I worked with dell server before many many in datacenter and never seen issue like this related hard drive or any component mis-match why HP doing this kind of bussiness? 

 

tux143tux
Visitor

Re: HP DL360p FAN running on 94% speed

Anwser to you question related AHS log, its not letting me do anything believe me I have upload my file and now its showing my server in list but asking me for subscriptions.  getting following error

 

Screen Shot 2018-08-03 at 11.31.23 AM.png