ProLiant Servers (ML,DL,SL)

Re: HP DL380 Gen 9 servers do not automatically restart after firmware upgrades

 
Jay_WU
Regular Visitor

HP DL380 Gen 9 servers do not automatically restart after firmware upgrades

Hi Support,

Some HP DL380 Gen 9 servers do not automatically restart after firmware upgrades:

 

 

The message from the ILO log:

APO: System configured to always remain off after power is restored.

 

 

However "Always Power On is set", output from conrep:

<Section name="Automatic_Poweron" helptext="For G7 and earlier only. Configures server to automatically power on when A/C power is applied to the system. This setting is not support by blade servers.">Enabled</Section>

<Section name="Automatic_Poweron_Gen8" helptext="For Gen8 and later. Configures server to automatically power on when A/C power is applied to the system. This setting is not support by blade servers.">Always_Power_On</Section>

 

Please could you investigate what prevent the system from restart after firmware upgrade?

 

Thanks & Regards

4 REPLIES 4
Ihaqueit
Trusted Contributor

Re: HP DL380 Gen 9 servers do not automatically restart after firmware upgrades

Have you connected any external devices like Storage device/USB devices, if yes, then remove them and try POST.
You may also try removing any PCI Devices that are not required for POST.

I Haq
Jay_WU
Regular Visitor

Re: HP DL380 Gen 9 servers do not automatically restart after firmware upgrades

In the event log it shows "APO: System configured to always remain off after power is restored".

Does the "System Power Restore Settings" affect whether firmware upgrade bring up the system after completion? 

 

APO: iLO attempting to power-on the system

iLO attempted to power on the system according to the Auto Power On settings.


APO: Last power state restored

The Auto Power On setting was set to restore the last power state when the power to the system was restored.


APO: System configured to always remain off after power was restored

The Auto Power On setting was set to remain off after the power to the system was restored.

Jay_WU
Regular Visitor

Re: HP DL380 Gen 9 servers do not automatically restart after firmware upgrades

Hi I Haq,

We have around 17 DL380 Gen9 machines, they were all showing "Always Power On" in the System Power Restore  Settings in iLo console BEFORE the firmware upgrade. However after the upgrade the machines were not power on and the log shows "APO: System configured to always remain off after power is restored.". Does anyone has idea what caused the issue?

 

1442 Informational 9/10/2021 13:58 9/10/2021 13:58 1 Embedded Flash/SD-CARD: Restarted.
1441 Caution 9/10/2021 13:58 9/10/2021 13:58 1 Server reset.
1440 Informational 9/10/2021 13:58 9/10/2021 13:58 2 Server power restored.
1439 Caution 9/10/2021 13:58 9/10/2021 13:58 1 Server reset.
1438 Informational 9/10/2021 13:58 9/10/2021 13:58 1 Power-On signal sent to host server by: 4xxxxxxx@hxxx.
1437 Informational 9/10/2021 13:58 9/10/2021 13:58 1 Remote console started by: 4xxxxxxx0@hxxx - xxx.xxx.xxx.xxx(DNS name not found).
1436 Informational 9/10/2021 13:55 9/10/2021 13:55 1 Browser login: 4xxxxxx@hxxx - xxx.xxx.xxx.xxx(DNS name not found).
1435 Informational 9/10/2021 13:43 9/10/2021 13:43 1 On-board clock set; was previously [NOT SET].
1434 Informational [NOT SET] [NOT SET] 1 APO: System configured to always remain off after power is restored.
1433 Informational [NOT SET] [NOT SET] 1 System power was cycled for update to take effect.
1432 Informational 9/10/2021 13:37 9/10/2021 13:37 1 Firmware upgrade complete.
1431 Caution 9/10/2021 13:36 9/10/2021 13:36 1 Firmware upgrade started from: 127.0.0.1(DNS name not found).
1430 Informational 9/10/2021 13:34 9/10/2021 13:34 1 iLO network link up at 1000 Mbps.
1429 Caution 9/10/2021 13:34 9/10/2021 13:34 1 iLO reset for Firmware upgrade.
1428 Informational 9/10/2021 13:34 9/10/2021 13:34 1 Firmware upgraded to version 2.75.
1427 Caution 9/10/2021 13:29 9/10/2021 13:29 1 Firmware upgrade started from: 127.0.0.1(DNS name not found).

Jay_WU
Regular Visitor

Re: HP DL380 Gen 9 servers do not automatically restart after firmware upgrades

Hi Ihaq,

We do not connect any external devices like Storage device/USB devices. Do you have any idea on the possible cause of the issue? Does anyone has similar experience?

 

Thank You.

 

Jay