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HP DL380 reboots daily, without warning.

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Ruben Sønderup
Occasional Advisor

HP DL380 reboots daily, without warning.

HP DL380 reboots daily, without warning.

Eventlog:
Source, cpqasm2
The system encountered an uncorrectable system error (NMI) prior to this boot.

What does this meen, and how do I solve it?

If this is a hardware error, wich part?
17 REPLIES
ramesh_naik_
Esteemed Contributor

Re: HP DL380 reboots daily, without warning.

Hi Ruben,

Few questions here:
What is the generation of the server?
What is the memory configuration for the server?

Depending on the above we need to upgrade the system ROM to the latest and check.

All the Best!!!!

Regards,
rmn
Ruben Sønderup
Occasional Advisor

Re: HP DL380 reboots daily, without warning.

Product Name: ProLiant DL380 G3
ROM Version: P29-09/15/2004
RAM: 2 * 1024MB + 2 * 512MB

I will try to update the ROM, outside office hours.
Mike Bollman_1
Respected Contributor

Re: HP DL380 reboots daily, without warning.

Ruben,
Are there any errors in the Integrated Management Log?

Also, what OS/version is this server running? Was it upgraded to Win2k3 from Win2k?

I would not only upgrade the firmware, but also ensure you have the latest PSP.

Firmware CD:
http://h18023.www1.hp.com/support/files/server/us/download/24777.html

Win2k3 PSP:
http://h18023.www1.hp.com/support/files/server/us/download/24537.html

Diego Castelli
Trusted Contributor

Re: HP DL380 reboots daily, without warning.

Checked survey? Integrated Management Log viewer?

Generate survey file and attach, please.


Diego.
Diego C.

MS MCSA Server 2003

HP Accredited Integration Specialist
sandeep_raman
Honored Contributor

Re: HP DL380 reboots daily, without warning.

Hello Ruben,

Just the System ROM will not fix NMI errors.(Btw,System ROM on the server is latest).
Since server is rebooting daily,it could either be:
1.False trap due to outdated management agents
OR
2.Faulty hardware,mostly memory module.

Install the latest PSP or only the Insight Management Agents.

Complete PSP -> Select OS and download.
http://h18023.www1.hp.com/support/files/server/us/family/model/4706.html?submit.y=0&submit.x=0〈=en&cc=us

Insight Management Agents ->
http://h18023.www1.hp.com/support/files/server/us/download/24565.html

Reboot the server and monitor,if server still reboots,replace the memory module.

SRH
Neil Richardson
Frequent Advisor

Re: HP DL380 reboots daily, without warning.

Hi Ruben,

In my experience a Non Maskable Interrupt has always been a hardware error.

Running any firmware upgrade might be risky.

I would run stand alone diagnostic tests.
Many free diags are available on the Web, especially for memory testing.

If you feel confident to open the box, check the seating of all adapters, memory, connectors, etc..
Clean any edge connectors with lint free cloth dampened with isopropyl alcohol.

Dont forget to assign points to the contributors here. It helps to keep the good guys interested.

Good luck, Neil
Still supporting Bill, bless him.
Ruben Sønderup
Occasional Advisor

Re: HP DL380 reboots daily, without warning.

I just installed the PSP, after 10 min of installation, lost connection to server, I see the NIC are disabled, I could not enable them until I made a roll back driver. Well I guess the PSP include driver updates (NIC)?

About the Hardware I prefer not to do this my self, as the server has a service agreement.

I also find the ROM update to risky as the server is running a critical business application, sometimes computers just donâ t start after a ROM update.

The Integrated Management Log: has nearly same error message as the system event log:

System event log:
The system encountered an uncorrectable system error (NMI) prior to this boot.

Integrated Management Log:
ASR Detected by System ROM
An Unrecoverable System Error (NMI) has occurred.

How do I Generate a survey file?

Thanks for you help

Ruben
sandeep_raman
Honored Contributor
Solution

Re: HP DL380 reboots daily, without warning.

Are these errors in IML and Event log after patching the server and rebooting.
If yes,call HP and get the part replaced.

Insight Diagnostics has replaced Survey.
To generate a Insight Diagnostics report,

1.Login to SMH,https://servername:2381
2.Launch Insight Diagnostics and select View level to Advanced and Category All.

SRH
Ruben Sønderup
Occasional Advisor

Re: HP DL380 reboots daily, without warning.

As far as I know no hardware changes has been made, prior to this Error. the problem has been going on for month. (Before I started working on it.) Hopefuly I will solve it. Attached the survey. Hope it helps.
sandeep_raman
Honored Contributor

Re: HP DL380 reboots daily, without warning.

The last NMI entry was on

NMI
Severity Failed
Count 1
initialUpdate 9/13/2006 23:56
lastUpdate 9/13/2006 23:56

Check if the server ASR's today,if it does'nt it was a false trap.
If it does,call HP for replacement.

Everything else seems ok.

SRH
Ruben Sønderup
Occasional Advisor

Re: HP DL380 reboots daily, without warning.

Yep, last ASR is from today. all I like to know i which part should be replaced.
sandeep_raman
Honored Contributor

Re: HP DL380 reboots daily, without warning.

Mostly its memory.

SRH
Ruben Sønderup
Occasional Advisor

Re: HP DL380 reboots daily, without warning.

Thanks, I will order the service partner to replace RAM.

Regrards

Ruben
emosteve
Occasional Visitor

Re: HP DL380 reboots daily, without warning.

We had a problem with a dl380 g3 rebooting randomly. It was caused by the power injector.

It is a single point of failure even if you have dual power supplies.

chongkan
Trusted Contributor

Re: HP DL380 reboots daily, without warning.

Hi,

0- Check memory configuration on RBSU and that your OS version supports it..

1- Get compatible memory from another compatible server and swap it on sets, test both servers and identify a failing dim or set.

2- If no failing dims are identifies, proceed in the same way with CPUs.

3- If no failing CPUs are identified, replace the System Board.

Microsoft Link:

http://support.microsoft.com/kb/101272/en-us
FH_1
Occasional Visitor

Re: HP DL380 reboots daily, without warning.

Hi Ruben,

Is your server working ok now? What did you end up doing to resolve the problem? I have the same server model with very similar problems. Thanks.

FH
Ruben Sønderup
Occasional Advisor

Re: HP DL380 reboots daily, without warning.

No, I did not solve the problem, the service partner, comes on a regular basis and replace some part. to bad.