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HP DL380p Gen8 - Win2012R2 Bluescreen

edmar_dp
Occasional Visitor

HP DL380p Gen8 - Win2012R2 Bluescreen

Hello!

 

We have 3 servers HP DL380p Gen8 with Win2012r2 OS installed. Time to time we have BlueScreen see in the attachment. We have installed lates Firmware and Driver updates but issue not solved. Any ideas?

 

Thank you for your Ideas.

3 REPLIES
Suman_1978
HPE Pro

Re: HP DL380p Gen8 - Win2012R2 Bluescreen

Hi,

 

Usually, Bug Check 0x3B: SYSTEM_SERVICE_EXCEPTION, is related to Graphics Drivers but not all Bug Check 0x3B can be related to video drivers.

 

https://msdn.microsoft.com/en-us/library/windows/hardware/ff558949(v=vs.85).aspx

https://social.technet.microsoft.com/Forums/windows/en-US/b42c85a7-ef60-428a-b1c5-b1ac0de37ddb/bsod-bugcheck-3b-c0000005-fffff880070a1c54-fffff8800870d600-0?forum=winservergen

 

 

I would suggest to udpate Graphics and Chipset drivers for your server.

Also check the Windows Event Logs for BSOD messages.

 

If you look into Memory Dump for the file name or process name that caused this BOSD, it will be more helpfull to fix the issue.

http://blogs.technet.com/b/askcore/archive/2012/09/12/windows-8-and-windows-server-2012-automatic-memory-dump.aspx

 

 

Thank You!
I am a HP employee
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edmar_dp
Occasional Visitor

Re: HP DL380p Gen8 - Win2012R2 Bluescreen

Hi, 

 

Thank you for your replay.

 

I have installed latest Video Driver like https://h20565.www2.hp.com/hpsc/doc/public/display?docId=mmr_kc-0116204 

 

The server is used as Terminal Server.

edmar_dp
Occasional Visitor

Re: HP DL380p Gen8 - Win2012R2 Bluescreen

Hi all,

 

I have repeated BSOD :(....

dxgkrnl.sys+59df7

ntoskrnl.exe+15c7e9

RDPUDD.dll+9275

 

I have found our DirectX isn't up to date. I installed last updates to the server.
I hope it will be ok now...