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HP DL580 G4 DVD Drive

 
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VMistry
Advisor

HP DL580 G4 DVD Drive

Dear Expert,

HP DL580 G4 DVD/CD Drive Having strange problem.

Windows 2003 Enterprise R2 is not reading the CD's from the drive and gives the following error in event log.

The driver detected a controller error on \Device\cdrom0

It works when we boot with bootable cd.

We have two servers and already swap DVD/CD Slim Drive with each other the drive works on another server.

Best Regards
Vipul

Thanks in Advanced
4 REPLIES
Brian_Murdoch
Honored Contributor
Solution

Re: HP DL580 G4 DVD Drive

Hi Vipul,

It sounds like it could be the Media Board or the Media pass-through board.

Please see the attached image which shows the DL580 G4 system component breakdown.

Possibly item 8 - HP Part 411790-001 or
item 7 - HP Part 410190-001.
Get HP to investigate since you have already eliminated the drive itself from being the problem.

Regards,

Brian
VMistry
Advisor

Re: HP DL580 G4 DVD Drive

Thanks Brian,

Surprise to me as its a brand new servers we just got last week,

anyway will log a call for hp.

the worst part is it works while installing from bootable CD, it stop when you access from windows.

Best Regards
Vipul
VMistry
Advisor

Re: HP DL580 G4 DVD Drive

Thanks Brain,

Media Board was not fitted proparly the HP support people re fitted the Media Board and its working now.

Thanks a lot
Vipul
VMistry
Advisor

Re: HP DL580 G4 DVD Drive

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