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03-18-2019 08:52 PM - last edited on 03-19-2019 12:25 AM by Vajith V
03-18-2019 08:52 PM - last edited on 03-19-2019 12:25 AM by Vajith V
HP Gen9 进入win server 2012 R2 后USB接口全部失效
HP Gen9 进入win server 2012 R2 后USB接口口全部失效,启动阶段USB接口可以正常使用。
Google Translation
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After the HP Gen9 enters the win server 2012 R2, all the USB interface ports are invalid.
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03-20-2019 10:10 PM
03-20-2019 10:10 PM
Re: HP Gen9 进入win server 2012 R2 后USB接口全部失效
This could be a potential device driver issue.
Please check the status of Universal Serial Bus Controllers in device manager within the OS.
Attempt to update the driver software for the individual devices under Universal Serial Bus Controllers.
You may also check behavior under safe mode.
In addition check if Windows updates are installed.
For example: https://support.microsoft.com/en-us/help/2821819/usb-devices-stop-working-in-windows-8-or-windows-server-2012
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03-22-2019 05:00 AM
03-22-2019 05:00 AM
Re: HP Gen9 进入win server 2012 R2 后USB接口全部失效
你好,
进入安全模式后USB接口依然无法使用。除了重新安装操作系统是否还有其他办法?
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03-24-2019 06:08 PM
03-24-2019 06:08 PM
Re: HP Gen9 进入win server 2012 R2 后USB接口全部失效
Prior to reinstalling OS,lets first confirm the hardware is fine.
Suggest booting to different media, such as HPE SPP or OS install disk and check for USB functionlity with mouse/keyboard.
If functional then we can rule out hardware problem.
Also have you checked if missing any windows updates?
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