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HP Gen9 进入win server 2012 R2 后USB接口全部失效

 
Ethan777
Occasional Visitor

HP Gen9 进入win server 2012 R2 后USB接口全部失效

HP Gen9 进入win server 2012 R2 后USB接口口全部失效,启动阶段USB接口可以正常使用。

Google Translation
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After the HP Gen9 enters the win server 2012 R2, all the USB interface ports are invalid.
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3 REPLIES 3
AshutoshM
Frequent Advisor

Re: HP Gen9 进入win server 2012 R2 后USB接口全部失效

This could be a potential device driver issue.
Please check the status of Universal Serial Bus Controllers in device manager within the OS.
Attempt to update the driver software for the individual devices under Universal Serial Bus Controllers.

You may also check behavior under safe mode.

In addition check if Windows updates are installed.
For example: https://support.microsoft.com/en-us/help/2821819/usb-devices-stop-working-in-windows-8-or-windows-server-2012

I am an HPE Employee
Ethan777
Occasional Visitor

Re: HP Gen9 进入win server 2012 R2 后USB接口全部失效

你好,

进入安全模式后USB接口依然无法使用。除了重新安装操作系统是否还有其他办法?

AshutoshM
Frequent Advisor

Re: HP Gen9 进入win server 2012 R2 后USB接口全部失效

Prior to reinstalling OS,lets first confirm the hardware is fine.

Suggest booting to different media, such as HPE SPP or OS install disk and check for USB functionlity with mouse/keyboard.

If functional then we can rule out hardware problem.

Also have you checked if missing any windows updates?

I am an HPE Employee