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HP Insight Diagnostics Online Edition

Carsten Reinhard
Frequent Advisor

HP Insight Diagnostics Online Edition

Hi,

I've recently installed the mentioned software on an ProLiant DL385. I'm sure, I was able to run diagnostic tests right after the installation and I can see the test result of a test in the protocol tab. But now if I switch to the diagnose tab the software says, that no hardware is installed a diagnose can be done for.

Can someone tell me where my diagnoses are gone?
3 REPLIES
Roy Main
Valued Contributor

Re: HP Insight Diagnostics Online Edition

Do you mean you tested some hard drives? Diagnose (online testing) only works for hard drives. Also, you must have some logical drives configured. It tests hard drives, but it "sees" logical drives.
Carsten Reinhard
Frequent Advisor

Re: HP Insight Diagnostics Online Edition

Roy,

yes the result seems to be from a hard drive. And yes there are logical drives on the hard drive, because the server boots from.

But I think I was able to do more test just only hard drive testing.
Roy Main
Valued Contributor

Re: HP Insight Diagnostics Online Edition

Running online, you can only test hard drives. The only way to test other components is to boot to SmartStart.