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Re: HP Insight Diagnostics reports "This drive has FAILED and should be replaced."

 
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Johan Guldmyr
Honored Contributor

Re: HP Insight Diagnostics reports "This drive has FAILED and should be replaced."

Oh? I always assumed that it meant that they just weren't released yet :)
Florian Dushniku
Frequent Advisor

Re: HP Insight Diagnostics reports "This drive has FAILED and should be replaced."

Ok, I downloaded the HDD firmwares, but in the installation instructions it is written: "4 - Download the package: "HDD Firmware Release for HP Integrity Diagnostics - drives.zip├в and extract the files. Copy DFDUTIL.EFI, ODE.EFI, and SLMOD.EFI along with the firmware files to z:\EFI\HP\Firmware\"
Where can I download these files?
Johan Guldmyr
Honored Contributor

Re: HP Insight Diagnostics reports "This drive has FAILED and should be replaced."

What you downloaded is for the integrity servers, as you have a DL380 G5 you should not download and try to load them.

For example this one popped up when I searched on the first of your disks:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=US&swItem=MTX-84777198180c43b48c7f5109ec&prodTypeId=15351&prodSeriesId=1121516
Florian Dushniku
Frequent Advisor

Re: HP Insight Diagnostics reports "This drive has FAILED and should be replaced."

ok, I installed all the updates, done the diagnose again and nothing changed, the same message appeared again.
Johan Guldmyr
Honored Contributor

Re: HP Insight Diagnostics reports "This drive has FAILED and should be replaced."

Did you upgrade proliant support pack (this includes the insight diagnostics) and controller firmware too?

Maybe the problem is in the diagnostics :)
Florian Dushniku
Frequent Advisor

Re: HP Insight Diagnostics reports "This drive has FAILED and should be replaced."

I run 3 update files:
** CRITICAL ** Online ROM Flash Component for Windows - Smart Array P400 and P400i
and the Online ROM flash component for windows for both the HDD.
should I update anything else? where can I find it/them?
Johan Guldmyr
Honored Contributor

Re: HP Insight Diagnostics reports "This drive has FAILED and should be replaced."

On the link you posted above there is a download under the "Software - Support Pack" section, or you can upgrade packages individually a little further down.

Latest "Insight Diagnostics Online edition" is currently "8.7.0.3946"
Torsten.
Acclaimed Contributor

Re: HP Insight Diagnostics reports "This drive has FAILED and should be replaced."

Why not get the 9.30 firmware dvd, update the firmware offline, then install the PSP?

Hope this helps!
Regards
Torsten.

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Florian Dushniku
Frequent Advisor

Re: HP Insight Diagnostics reports "This drive has FAILED and should be replaced."

hi, installed the update. attached the printscreen...the same situation.
Florian Dushniku
Frequent Advisor

Re: HP Insight Diagnostics reports "This drive has FAILED and should be replaced."

In general, this kind of message appears after the drive has failed or before? If it appears after, and giving that in reality it has not failed, can I just ignore this message, if there is not any other solution?