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HP Insight Foundation Agents service fail to start

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vluu
Frequent Advisor

HP Insight Foundation Agents service fail to start

Hi,

I have a DL380 G4 running windows 2003 sp2 and the hp insight foundation agent service fails to start.

This is the event viewer error:

event id: 7000
Descrip: The HP Insight Foundation Agents service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.

The agentis version 8 that was upgrade from 7.6. Is there a way for me to just uninstall this agent and re-install it. If so how to uninstall it and which specific file to re-install it.

Thanks
7 REPLIES
KarloChacon
Honored Contributor

Re: HP Insight Foundation Agents service fail to start

hi

yes you can uninstall it from Add/Remove Programs or you don't have it there?¡

just to let you know there is a known issue and HP recommends update Proliant support pack in this way for example

if you have PSP 7.6 go to 7.8 -> 7.91 -> 8.0
avoiding big jumps

------

if you have that in Add/Remove programs
uninstall it
and install (these are only foundation agents)
7.9 version
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=397634&prodNameId=3288132&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=MTX-7bfc531ec07f42a8b4eeb841cf

7.95
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=397634&prodNameId=3288132&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=MTX-660e225f9a0e4c5b8f2e4ec81d

8.0
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=397634&prodNameId=3288132&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=MTX-b82a070541954f7d851e082c6b

you can try installing 8.0 right away
I think can work but just in case I linked previous version

regards
Didn't your momma teach you to say thanks!
vluu
Frequent Advisor

Re: HP Insight Foundation Agents service fail to start

There are many HP apps in the Add/Remove programs...which one is specific for the insight foundation agent?
KarloChacon
Honored Contributor

Re: HP Insight Foundation Agents service fail to start

hi

see attached file

regards
Didn't your momma teach you to say thanks!
vluu
Frequent Advisor

Re: HP Insight Foundation Agents service fail to start

Hi Karlo,

Thanks for the direction. I uninstall and just re-installed the version 8.0. All is working

Thanks again
KarloChacon
Honored Contributor
Solution

Re: HP Insight Foundation Agents service fail to start

hi

glad to hear that

don't forget assign some points
Didn't your momma teach you to say thanks!
vluu
Frequent Advisor

Re: HP Insight Foundation Agents service fail to start

done..thanks
Grift-IT
Occasional Visitor

Re: HP Insight Foundation Agents service fail to start

Dear Sir or Madam

I have got the same problem, I reinstalled hp insight management agents. After that i did restart the server, but still the same problem

Yours faithfully,

Bjorn Peeters