HP Insight Server Agents fail to start

[Lars Bornich]

Hi guys,

After upgrading the management agents on a very large amount of servers (All running Server 2003 R2 SP2), most of them fail to start the HP Insight Server Agents on startup. The event log shows:

The HP Insight Server Agents service terminated unexpectedly. It has done this 2 time(s).


If I try to start the service manually, I get the following error:

Could not start the HP Insight Server Agents service on Local Computer
Error 1067: The process terminated unexpectedly.

Futhermore, WMI seems to have issues with the agents:

Faulting application wmiprvse.exe, version 5.2.3790.4455, faulting module HPWinHostedEthernetTeam.dll, version 2.4.0.0, fault address 0x00005f70.


We have tried manually uninstalling the agents, rebooting the server and re-installing the agents - all with the same result.

Any ideas? Thanks in advance! If this is the wrong forum for agent issues, please direct me to the right location.

[Sam_Lees]

Have you tried re-deploying the agent from the SIM console ?

[THAKUR]

Hi,

What Smartstart are you using? Which server? and how are you upgrading the Agents?

Regards,
AKT

[Lars Bornich]

SmartStart? We've upgraded the PSP to version 8.30

Re-deploying the agent from SIM works in some cases. In others, the install appears to have worked, but the Server Agents still fails to start.

[Lars Bornich]

If we manually try to install the Management Agents CP executable, the install fails witht the following events in the event log:

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7022
Date: 19-11-2009
Time: 16:17:44
User: N/A
Computer: NMSAPP20
Description:
The HP Insight Server Agents service hung on starting.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7001
Date: 19-11-2009
Time: 16:17:44
User: N/A
Computer: NMSAPP20
Description:
The HP Insight Foundation Agents service depends on the HP Insight Server Agents service which failed to start because of the following error:
After starting, the service hung in a start-pending state.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7034
Date: 19-11-2009
Time: 16:17:44
User: N/A
Computer: NMSAPP20
Description:
The HP Insight Server Agents service terminated unexpectedly. It has done this 1 time(s).

[THAKUR]

CAn you please install the PSP8.30 again freshly after uninstalling the all the hp compnents.

[Tompan]

I solved the issue with WMI by uninstalling wbem.

if you want to use wbem, maybe you could try to change wbem in systems management hompage to snmp restart the service and then switch back to wbem and see if that will help.

[Lars Bornich]

the WMI issue is resolved by installing the latest version of NIC drivers and the NCU.

[THAKUR]

Yes..You can have both Agents and WBEM installed and you can switch between them.

[okanek]

I know it's a long time ago, but did you manage to get the agent started and, if so, how?