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02-07-2018 08:36 AM
02-07-2018 08:36 AM
Hello to all,
i've this problem. Trying to update server with SPP 2017.04 ( i've seen it's the last FULL Gen8 SPP ).
With 2015 and 2016 SPP i had no problems.
I've prepared USB bootable key and when Launch as Admin logged in the launch_hpsum.bat , after few seconds a command message box pop up with
"Error: Cannot launch hpsum_service_x64.exe locally. Reason: General failure. (Co
nnection failed: This can happen if ports 63001 or/and 63002 are in use by anoth
er application, or blocked by firewall settings. Please check the troubleshootin
g guide to know the application that is using the ports. To unblock the firewall
settings, please restart HP SUM with open_firewall option.)"
I've disabled temporary Win Firewall, ESET Firewall, Stopped IIS Service, Checked another instance with netstat -ano without solutions.
What wen wrong? I can use that SPP on my Gen8 ?
Regards. Andrea
P.s. Windows 2012 R2 ROK Running
Solved! Go to Solution.
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02-09-2018 12:20 AM
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02-14-2018 11:25 AM
02-14-2018 11:25 AM
Re: HP ML310e Gen8 V2 HP SUM Cannot launch hpsum_service_x64
Hi,
just a short notice regarding SPP.
HPE Relased "Post Production Versions" for Gen8 and G7 Servers.
Latest SPP for Gen8 Server is Version "8.1" (6 Nov 2017) . Cech out the SPP Mainpage and click on "Post Production Versions: Gen8.1" in order to access it:
http://h17007.www1.hpe.com/us/en/enterprise/servers/products/service_pack/spp/index.aspx
BR
I am an HPE Employee
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05-10-2018 02:29 AM
05-10-2018 02:29 AM
Re: HP ML310e Gen8 V2 HP SUM Cannot launch hpsum_service_x64
Thanks for this. I had the same issue on multiple servers and stopping the Windows Firewall service solves it.
HP: The windows firewall is on in 99% of deployments. You need to work out of the box with this configuration. If SUM needs to open a firewall exception to operate properly, then it should do so.
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09-17-2020 07:44 AM - edited 09-17-2020 07:51 AM
09-17-2020 07:44 AM - edited 09-17-2020 07:51 AM
Re: HP ML310e Gen8 V2 HP SUM Cannot launch hpsum_service_x64
Use::
ROBOCOPY source destination /MIR
To extract the contents of "*SPP*.iso" then launch launch_sum or mount the "*SPP*.iso" on iLO CD/DCD and launch launch_sum.
****DO NOT USE Windows Explorer to extract the content****
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