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тАО09-11-2007 12:45 AM
тАО09-11-2007 12:45 AM
HP NC340T not supported in DL585G2
Each server has seven PCI-Express and two 100MHz PCI-X slots.
Internal configuration is:
on PCI-e:
4 x NC364T 4-port NIC
2 x FC1142SR
1 x P400 SA
on PCI-X
1 x NC7170 2-port NIC
1 x NC340T 4-port NIC
In start there were two NC 340T but according to the customer advisory you can't have more then five 4-port Gigabit NIC
SUPPORT ID: c01096597
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c01096597
one card was then replaced by NC7170.
HP L2 support now want us to remove all NC340T cards from servers and replace them with NC7170 since NC340T are NOT SUPPORTED in this type of server as the configuration of servers will be supported by HP (to open next case).
I cant agree with them as I can't find any document to prove this.
Here is the answer of L2 support. State "indicated by you" means our local HP support guy.
" The NC340T is not supported on this server.
The configuration suggested is supported or this as indicated by you.
4 x NC364t = 16 ports
2 x NC7170 = 2 ports
2 x NC371i = 2 ports
===============
summary 22 ports
1 x P400 Smart array
2 x FC1142SR
Please consider the advisory for any recommendations, as indicated by Engineering.
SUPPORT COMMUNICATION - CUSTOMER ADVISORY - Document ID: c01096597
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c01096597
I would like to hear any opinions on this statement.
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тАО09-11-2007 02:45 AM
тАО09-11-2007 02:45 AM
Re: HP NC340T not supported in DL585G2
Refer:
http://h18004.www1.hp.com/products/quickspecs/12575_div/12575_div.html
& search for "Communications"
I think their findings are CORRECT !
Regards,
James.
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тАО09-11-2007 07:33 PM
тАО09-11-2007 07:33 PM
Re: HP NC340T not supported in DL585G2
I know that NC340T is not on the list there. If you look at the OARS, picture below (Onsite Agents Reference Set, July-August 2007), NC 340T is option card for this server (but funny no NC364T in the list)
I can't find anything about NC340T not to be supported in this server.
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тАО09-11-2007 09:24 PM
тАО09-11-2007 09:24 PM
Re: HP NC340T not supported in DL585G2
"Advisory: HP ProLiant DL385 and ProLiant DL585 Servers Do Not Support the NC340T PCI-X 4-Port 1000T Gigabit Server Adapter Installed in a 133-MHz PCI-X Slot Due to a Chipset Erratum"
However, the overview page for the NC340T does list several models of DL585 as compatible systems: http://h30094.www3.hp.com/product.asp?sku=2887739&jumpid=oc_R1002_USENC-001_HP%20NC340T%20PCI-X%20Quad-port%20Gigabit%20Server%20Adapter
So, I suggest you point HP support at that, or get your HP account rep involved.
Andrew
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тАО09-11-2007 10:10 PM
тАО09-11-2007 10:10 PM
Re: HP NC340T not supported in DL585G2
The first advisory you point to is for DL585 not for DL585 G2.
Advisory is for DL585 G1 which has all PCI-X slots and 2 of them are on 133MHz.
In DL585 G2 there are only two PCI-X slots and both are 100 MHz.
Servers in my case (HP ProLiant DL585 G2 8220 2.8GHz 4P PC5300 95W Rack Server) are on supported list for NC340T (your second link)
I pointed HP support that NC340T are supported in server, but they said that card is not supported because it is not included in Quick Specs for the server (link that Sujith James point to)
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тАО09-11-2007 11:45 PM
тАО09-11-2007 11:45 PM
Re: HP NC340T not supported in DL585G2
http://h18000.www1.hp.com/products/quickspecs/12419_div/12419_div.HTML
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тАО09-12-2007 03:01 AM
тАО09-12-2007 03:01 AM