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HP NC373i virtual bus device

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tssgiri
Occasional Contributor

HP NC373i virtual bus device

once the new server was installed with Windows 2003 Std, when you log on for the first time, and every time there after it always comes up with the message
"cannot install device
HP NC373i virtual bus device
Fatal error during installation"
I am assuming this is the network controller, as no network is available.

Can somebody help me on that?
12 REPLIES
KarloChacon
Honored Contributor
Solution

Re: HP NC373i virtual bus device

hi

I'm assuming that is a G5 server for the NIC card

install this driver for the NIC Cards and let me know

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=1121516&prodNameId=3288134&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=MTX-14054e39b7e04b22af5d1e2d29


it is a previous version for the Driver you have right now so that will solve the issue


regards
Didn't your momma teach you to say thanks!
tssgiri
Occasional Contributor

Re: HP NC373i virtual bus device

This is a DL365 G2 Server a new one and just installed the OS..
KarloChacon
Honored Contributor

Re: HP NC373i virtual bus device

hi

well yes also that model (it is like the G5 for the Dl385 servers) has the same NIC so that link will work

what I mean those NIC cards have that issue try that driver and let me know

I've seen this issue twice after proliant support pack 7.9 or 7.91 is installed in the server so do you have the latest Proliant support pack (that includes all the drivers for your server)

so in the case you already installed Proliant support pack(PSP) install the driver in the link I posted

-
just in case PSP link 7.91
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=3219233&prodNameId=3288112&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=MTX-22527e670418447bb79060e720

regards


Didn't your momma teach you to say thanks!
tssgiri
Occasional Contributor

Re: HP NC373i virtual bus device

Thanks, it fixed my issue.
KarloChacon
Honored Contributor

Re: HP NC373i virtual bus device

that's great

don't forget assign some points

regard
Didn't your momma teach you to say thanks!
dfuller
Occasional Visitor

Re: HP NC373i virtual bus device

I am having the same fatal error except on Windows 2003 64-bit version.

I have the latest 7.9.1 Smart Start installed.

Are you suggesting that I install 2.8.18.0 version of the driver on Win2003 64 as well?

Is this the driver I should install?
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=1121516&swItem=MTX-9be6178e123c4464802a6af2e0&prodNameId=3288134&swEnvOID=1113&swLang=8&taskId=135&mode=4&idx=2

Why wouldn't the latest Smart Start have addressed this issue?
KarloChacon
Honored Contributor

Re: HP NC373i virtual bus device

hi
yes you can try that
Didn't your momma teach you to say thanks!
Brett Emery
Advisor

Re: HP NC373i virtual bus device

I also cannot install the drivers for the HP NC373i or MC373m Virtual Bus Device versions higher then 2.8.18.0 on Windows 2003 R2/SP2 x64. Version 3.4.10.0 or higher fails to install, which then makes the Network Adapters disappear. Version 2.8.18.0 or earlier work. I was able to update two other identical x64 machines to version 3.4.10.0 for both the network adapters and virtual bus devices, so I'm puzzled as to why this server will not update, either manually, by the driver installer, by the support pack or remote deployment. Please help, thanks!
Brett Emery
Advisor

Re: HP NC373i virtual bus device

In examining the wdf01005inst.log file, it led me to deleting the edb.log file, then reinstalling the network drivers was successful. Hope that helps!!! Brett

http://support.microsoft.com/kb/822798

aleilmago
Occasional Advisor

Re: HP NC373i virtual bus device

Dear Brett,
I have tried your tip, but without success.
I have delete edb.log and then CatRoot2 folder, but I am not able to install the drivers after version 3.0.7.0.

Could you please give me other details to help me?

I have removed all old drivers, the nics in the Device Manager, the edb.log (and then CatRoot2 folder) and I have restarted the server.
I have installed the new version 4.1.5.0, but I always have two "NC373i Virtual Bus Device" with yellow exclamation mark in the Device Manager.

Thank you.
Best regards.
Alessandro
studerje
Advisor

Re: HP NC373i virtual bus device

I just finished the OS installation on 2 brand new DL380G5 servers. I used smartstart for install and followed same steps on both servers. However, 1 of the servers is getting this same error message. The other server's NIC drivers installed and work normally.
---
HP NC373i virtual bus device
Fatal error during installation"
---
Anyone come across a fix?
I tried the suggestions for deleting edb.log and renaming catroo2 with NO Luck.

Thanks,
-Jon
vsnap
Advisor

Re: HP NC373i virtual bus device