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HP NCU error

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HP NCU error

Happy new year everyone! I have a problem with one of my servers. Its an HP ProLiant DL360 G5. Whenever I try to run the HP NCU program, I get the following error:

"An error occured when making a call into the operating system."

I'm logged on as an Admin. Any suggestions? I was going to wait until our maintenance window, and just do an uninstall/reinstall of the software. I have a feeling that won't work. Thanks in advance!!
14 REPLIES
Andrew Vick
Occasional Visitor

Re: HP NCU error

I have been working on this problem with HP for about 3 weeks now. They have had me do everything....still no closer to having it work. Will post something if and when I have a fix for it.

Re: HP NCU error

Thanks. Did you try the uninstall/reinstall?
KarloChacon
Honored Contributor

Re: HP NCU error

hi


which OS?
which Proliant support pack does server have?
which NCU version?

regards
Didn't your momma teach you to say thanks!

Re: HP NCU error

which OS? Windows Server 2003 Standard, SP1

which Proliant support pack does server have? Where do I find this? We just install the agents off of the SmartStart disk.

which NCU version? 7.85.18.0

If the PSP or NCU version are wrong, let me know where to find the right information if you can...Thanks. I just found them in the Version Control Agent.
KarloChacon
Honored Contributor
Solution

Re: HP NCU error

hi

well my recommendation is update the proliant support pack to the latest which will include the latest NCU also 8.80

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=1121486&prodNameId=3288144&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=MTX-22527e670418447bb79060e720


regards
Didn't your momma teach you to say thanks!
KarloChacon
Honored Contributor

Re: HP NCU error

hi

did it work??

regards
Didn't your momma teach you to say thanks!

Re: HP NCU error

I haven't had a chance to try it yet. I have to wait until our maintenance window Saturday night to do it. I can't take down the server now if it needs a restart.
KarloChacon
Honored Contributor

Re: HP NCU error

OK

try that and let us know the results of that


regards
Didn't your momma teach you to say thanks!

Re: HP NCU error

I tried an uninstall reinstall with the latest version and still can't run the NCU. Same error...
KarloChacon
Honored Contributor

Re: HP NCU error

hi James

what do you install proliant support pack 7.91 or Network Configuration Utility 9.0?

you have NC373i this NIC has had several issues, try this old driver and let me know
2.8.18.0 (14 Nov 2006), unistall the actual one reboot and install this one

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=1121486&prodNameId=3288144&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=MTX-14054e39b7e04b22af5d1e2d29

regards
Didn't your momma teach you to say thanks!
KarloChacon
Honored Contributor

Re: HP NCU error

Hi James

these are my recomendations

there new releases for NIC Driver and NCU that are not included in PSP 7.91 in case you installed it

so you can try this

-> Scenario 1

Latest Driver for NC373i
3.7.23.0 (18 Dec 2007)
http://tinyurl.com/ysrvbh

Latest NCU 9.0
http://tinyurl.com/28opcc

-> Scenario 2 (old driver and old NCU)

NC373i Driver (the one I linked before in case you wanted to try only the old driver)
2.8.18.0 (14 Nov 2006)
http://tinyurl.com/2ttpox

NCU 8.55 (11 Dec 2006)
http://tinyurl.com/2gg2zt

try and let us know

regards
Didn't your momma teach you to say thanks!

Re: HP NCU error

Okay, I will try all those different options and get back to you, thanks for your help...

Re: HP NCU error

I just received the same error on another server we just set up over the weekend. I updated the driver and NCU and same problem.

Re: HP NCU error

I just updated the 373i drivers and now I can use the HP NCU on both servers. Thanks for all of your help!!