ProLiant Servers (ML,DL,SL)
cancel
Showing results for 
Search instead for 
Did you mean: 

HP Network Config Util (v10.10.0.0) - Crash after upgrade (380 G6 on 2008 R2)

rpertusio
Visitor

HP Network Config Util (v10.10.0.0) - Crash after upgrade (380 G6 on 2008 R2)

Hello,
I'm reporting a crash that occurs when upgrading the HP Network Configuration Utility to v10.10.0.0 for the DL380 G6 server running Server 2008 R2 with the Hyper-V Role.

It is reproducible.

On a server running v10.00.0.12, there are 2 or 3 teams set up. 1 contains VLANs. Upon upgrading to v10.10.0.0, clicking on a Team in the NCU causes a crash (without an error message).

The Individual NICs on a team can be clicked on, but not the team itself (without crashing).

Uninstall the HP NCU and re-installing 10.10.0.0 works, and crashing is no longer seen. However, teams must be re-created 'from scratch' again.

Others have experienced the same bug (as mentioned on the hyper-v.nu blogs) but I was unable to find anyone here report it.

Thanks,
- rp
8 REPLIES
rpertusio
Visitor

Re: HP Network Config Util (v10.10.0.0) - Crash after upgrade (380 G6 on 2008 R2)

I found the solution through some comparisons in the registry!

Simply navigate toâ ¦

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E972-E325-11CE-BFC1-08002BE10318}

Find the key (folder) that represents your NIC Team (for example 0012), which you can find by looking for the â TeamNameâ value under each key until you find your team.

Create a new String value (REG_SZ) called:
VLANPromiscuous

Set it to 0 (disabled/default) or 1 (enabled).


Thanks,
- rp
Simon.H
Advisor

Re: HP Network Config Util (v10.10.0.0) - Crash after upgrade (380 G6 on 2008 R2)

Cheers RP, we were getting this issue after upgrading to v10.10 and your fix worked for us.

Many Thanks !

Simon.
Marco Bagnoli
Occasional Visitor

Re: HP Network Config Util (v10.10.0.0) - Crash after upgrade (380 G6 on 2008 R2)

Happened to me toot, no matter if G5 or G6, only wit Windows Server 2008 R2 with TEAMING configured,
the solution worked for me too,
ho HP will ufficialy fix it ASAP

ciao
Gerhard Palmetshofer
Occasional Advisor

Re: HP Network Config Util (v10.10.0.0) - Crash after upgrade (380 G6 on 2008 R2)

The solution is NCU 10.20 combined with the corresponding NIC driver.
Updating NCU to 10.20 without NIC drivers is not enough!

Best regards,
Gerhard Palmetshofer
Nicolai Rasmussen
Regular Advisor

Re: HP Network Config Util (v10.10.0.0) - Crash after upgrade (380 G6 on 2008 R2)

Upgrading to NCU 10.20 and broadcom driver 6.0.22.0 only made things worse for us.

When we install broadcom driver 6.0.22.0, the NICs fail to start. The only way to get them to work again is to dissovle the team, reboot and then re-create the team....

Anyone else seeing this???
Ali
HPE Pro

Re: HP Network Config Util (v10.10.0.0) - Crash after upgrade (380 G6 on 2008 R2)

Hi RP,

Registry fix provided is correct as it had worked sometime back in my environment as well. however, I found HP Doc which helps understand the reason for this behavior on server 2008 with hyperV and gives the specific requirements and installation sequence for NCU on windows 2008 with Hyper-v

I found it quite useful...
Using HP ProLiant Network Teaming Software with Microsoft® Windows® Server 2008 Hyper-V or with Microsoft® Windows® Server 2008 R2 Hyper-V
http://h20000.www2.hp.com/bc/docs/support/SupportManual/c01663264/c01663264.pdf

thanks,
Aftab
I work for HPE
Looking for a quick resolution to a technical issue for your HPE products? HPE Support Center Knowledge-base – Just a Click Away!
See Self Help Post for more details
Nicolai Rasmussen
Regular Advisor

Re: HP Network Config Util (v10.10.0.0) - Crash after upgrade (380 G6 on 2008 R2)

This has nothing to do with Hyper-V in my case, as we see it on ALL our 2008 R2 servers.

HP released a 10.20B, but nothing in the release notes suggests that it has fixed this issue. I take it that HP doesn't recognize that this is actually an issue?..

Would be really nice to get a comment from HP.
Eric Datwyler
Frequent Advisor

Re: HP Network Config Util (v10.10.0.0) - Crash after upgrade (380 G6 on 2008 R2)

I have been seeing the same issue on all of my servers and I do not have HyperV installed. I have had to different fixes for this issue but do not understand why these "fixes" are needed. It seems NCU 10.20 with the latest NIC driver is very buggy. Please refer to the forum threads below to see if either helps for anyone. Would REALLY like to see HP comment on this sitation.

http://forums13.itrc.hp.com/service/forums/questionanswer.do?threadId=1464472

http://forums13.itrc.hp.com/service/forums/questionanswer.do?threadId=1463131