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HP ProLiant DL360 Gen9 > Smart Array P440ar > Cache Module Status > Degraded

CooR
Occasional Visitor

HP ProLiant DL360 Gen9 > Smart Array P440ar > Cache Module Status > Degraded

Hello Guys,

My Raid battery status just went failed last week, I order a replacement and I was able to get it into the server this morning but unfortunately the status still failed after replacing the new battery.

Just wondering what is the next troubleshooting step?

 
Controller Status  OK
Serial Number Confidential Info Erased
Model Smart Array P440ar
Controller Firmware Version 1.18
Controller Type HPE Smart Array Cache Module Status  Degraded
Cache Module Serial Number Confidential Info Erased
Cache Module Memory 2097152 KB
Encryption Status Not Enabled
Encryption ASIC Status  OK
Encryption Critical Security Parameter NVRAM
Status OK
3 REPLIES
PDP-Fan
Valued Contributor

Re: HP ProLiant DL360 Gen9 > Smart Array P440ar > Cache Module Status > Degraded

Did you reboot the server? If you change the battery while the system is running, it may not recognise the new battery.

***********************************************
"If it seems illogical... you just don't have enough information"
Torsten.
Acclaimed Contributor

Re: HP ProLiant DL360 Gen9 > Smart Array P440ar > Cache Module Status > Degraded

Agreed, the server must be off to change the battery.

I doubt you are able to do this online anyway, because you will remove 2 fans to do this.

However, check if BIOS and ILO FW are current!

There may be several issues with older firmware.


Hope this helps!
Regards
Torsten.

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CooR
Occasional Visitor

Re: HP ProLiant DL360 Gen9 > Smart Array P440ar > Cache Module Status > Degraded

Hello Torsten,

Thank you for replying, I can confirm I shutdown the host before I replace the unit plus two fan and that cable panel lol.
I will reboot the server and back into Bios and raid configuration to see whats up with this battery.

My iLo firmware is 2.55, I will say very recent.

Best Regards,
CooR