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HP ProLiant ML150 G2 SATA with Win2003Server: Bluescreen!

A_135
Occasional Advisor

HP ProLiant ML150 G2 SATA with Win2003Server: Bluescreen!

We use a pretty new HP ProLiant ML150G2-Server with 2 SATA-drives 250GB in RAID-mode (mirrored). The OS is SmallBusinessServer 2003 (Windows Server 2003)

The server was installed in jan 2005 and worked perfect the first weeks.

Now we have the problem that the server occasionally crashes. Approximately one time each day the server shows a bluescreen, but with no additional information as usually known in windows bluescreens (STOP 0x000...)

Only a coldstart will reactivate the server and afterwards the raid-array sometimes shows it was degraded and had to be rebuilt. Sometimes the array only will be verified without rebuilding

So the question: Where should we start? Could that be a problem with the RAID-controller? The drives we believe to be OK since we have 2 spare drives and the problem occurs with any of the harddisks.

Any ideas?
10 REPLIES

Re: HP ProLiant ML150 G2 SATA with Win2003Server: Bluescreen!

most of the blue screen errors are either related to memory issues or the operating system itself.What is the exact stop error that is displayed on the screen??
A_135
Occasional Advisor

Re: HP ProLiant ML150 G2 SATA with Win2003Server: Bluescreen!

The bluescreen doesn't show any information, this is the funny thing.

It is just a blue screen without any text on it!
HGN
Honored Contributor

Re: HP ProLiant ML150 G2 SATA with Win2003Server: Bluescreen!

Hi

Looks like there is some corruption from the OS side. You could try

1.Shutdown the server and run diagnostics to make sure everythign from the hardware side is good
2.If that comes clean then boot the server and see if there are any latest fixes or service packs need to be applied.
3.If this also does not work then it is good to involve the different vendors.

Please do all these after having a full good backup

Rgds

HGN
Devender Khatana
Honored Contributor

Re: HP ProLiant ML150 G2 SATA with Win2003Server: Bluescreen!

Hi,

These problems are usually not because of RAID-Controllers. You should suspect it in the end. It looks more like a OS/Memory issue.

HTH,
Devender
Impossible itself mentions "I m possible"
A_135
Occasional Advisor

Re: HP ProLiant ML150 G2 SATA with Win2003Server: Bluescreen!

Hi!
I ran the diagnostics-tools but without any negative result.
The only newer driver I found was the Windows-SATA-controller-driver which I installed.
So we will have to wait how the system behaves the next days.

Any additional ideas appreciated!
amhakassa
Honored Contributor

Re: HP ProLiant ML150 G2 SATA with Win2003Server: Bluescreen!

Hi A,

This issue happens when Windows 2003 Small Business Server integrated setup was not completed

This document link sould resolve your issue
http://support.microsoft.com/default.aspx?scid=kb;en-us;555087
or
http://support.microsoft.com/default.aspx?scid=kb;en-us;888818

I believe the first one will resolve your issue

Regards
Amha Kassa
A_135
Occasional Advisor

Re: HP ProLiant ML150 G2 SATA with Win2003Server: Bluescreen!

Hi!

Unfortunately neighter the newer SATA-driver nor anything else could solve the problem.

The issue with the uncompleted setup cannont be the reason.

The following event is logged:

Event Type: Error
Event Source: EventLog
Event Category: None
Event ID: 6008

Power-problems can be excluded too since there is a UPS to supply the server and all its components.

So what the h... could be the reason? Any additional ideas?
A_135
Occasional Advisor

Re: HP ProLiant ML150 G2 SATA with Win2003Server: Bluescreen!

We have contacted the HP-support. They told us they thought the systemboard to be the problem which would be a hardware-failure.

We are expecting the technician on monday, june 6th to replace the systemboard.

Hope this will solve the problem ...
Giampaolo_1
Occasional Visitor

Re: HP ProLiant ML150 G2 SATA with Win2003Server: Bluescreen!

Hi
did you solve your problem?
I had a similar problem due to defective raid card.
The only solution that worked (after the sobstitution of raid card, sata cables, Hdd backpanel, memory) was the rebuilt of sata array (and of course the rebuilt of microsoft SBS
bye
A_135
Occasional Advisor

Re: HP ProLiant ML150 G2 SATA with Win2003Server: Bluescreen!

The technician replaced the systemboard on june, 7th. Now everything seems to works fine, the server did no longer stop.

At present everything looks like this was the problem.