HP ProLiant ML310e Gen8 V2 x64 can't run SPP (HPSUM) update for some reason- SocketError 10013

[TechQC]

Hi,

Pardon me if I'm posting in the wrong category it's my first time here. I have 8 ML310e that I was asked to update using HP SPP (HPSUM). For some reason i have problem running it on 1 of them. Here is the error i get:

Error: Cannot launch hpsum_service_x64.exe locally. Reason: General failure. (SocketError 10013 : An
attempt was made to access a socket in a way forbidden by its access permissions.).

Firewall is disabled, tried to disable firewall, ran netstat -ano to see if port could be used by another application. Stopped a bunch of services to see if it could make a difference ( IIS, HTTP, WAS ). Nothing seems to work and I'm running out of idea. Asked my security guy to see if one of our physical firewall could be blocking communication and we didnt find anything. 

Here is HPSUM log:

**********************************************************************************************************************************
*          HPSUM 7.4.0                                                                                                           *
*          avr.-20-2016 07:27:48:877 pm                                                                                          *
*          HPSUM Version: 7.4.0."47".28160.x64                                                                                   *
**********************************************************************************************************************************
[DEBUG] :: avr.-20-2016 07:27:48:877 pm :: [global.cpp:294] :: Logger initialized
[DEBUG] :: avr.-20-2016 07:27:48:877 pm :: [global.cpp:295] :: CGlobal::setAppSettings
[DEBUG] :: avr.-20-2016 07:27:48:877 pm :: [global.cpp:296] :: Using C:/Users/ADMPOI~1/AppData/Local/Temp/HPSUM as temp directory
[DEBUG] :: avr.-20-2016 07:27:48:877 pm :: [global.cpp:335] :: CGlobal::setLanguage
[DEBUG] :: avr.-20-2016 07:27:48:877 pm :: [global.cpp:363] :: Detected host OS language as "French"
[DEBUG] :: avr.-20-2016 07:27:48:877 pm :: [manager.cpp:4938] :: http info loaded successfully
[DEBUG] :: avr.-20-2016 07:27:48:877 pm :: [manager.cpp:4946] :: ftp info loaded successfully
[DEBUG] :: avr.-20-2016 07:27:49:048 pm :: [global.cpp:1086] :: Path C:\Users\ADMPOI~1\AppData\Local\Temp\localhpsum\x64\hpsum_service_x64.exe, args
[DEBUG] :: avr.-20-2016 07:27:50:142 pm :: [httpconnection.cpp:188] ::
url: https://localhost:63002/Session/create
[DEBUG] :: avr.-20-2016 07:27:50:142 pm :: [httpconnection.cpp:201] ::
request:

<hapi>
<password>******</password>
<mode>gui</mode>
<no_session_expire>yes</no_session_expire>
<username>hpsumtest</username>
<language>hpsum</language>
<settings>
<port_number>63002</port_number>
<output_filter>passed</output_filter>
</settings>
</hapi>
[WARN] :: avr.-20-2016 07:27:51:362 pm :: [httpconnection.cpp:151] :: Warning: HTTPConnectionError: WriteHttpData: Communication finished with error 7 : Couldn't connect
to server. Extended error 0
Please check whether the server is running or specified ports are blocked..
[DEBUG] :: avr.-20-2016 07:27:51:362 pm :: [httpconnection.cpp:284] ::
response:

[DEBUG] :: avr.-20-2016 07:27:57:389 pm :: [global.cpp:1906] :: HP SUM engine current launch status 4 (General failure. (SocketError 10013 : An attempt was made to
access a socket in a way forbidden by its access permissions.
))
[DEBUG] :: avr.-20-2016 07:27:57:389 pm :: [global.cpp:1126] :: Failed to launch HP SUM service.  It exited with 4(General failure. (SocketError 10013 : An attempt
was made to access a socket in a way forbidden by its access permissions.
))
[ERROR] :: avr.-20-2016 07:27:57:389 pm :: [manager.cpp:4882] :: Error: Cannot launch hpsum_service_x64.exe locally. Reason: General failure. (SocketError 10013 : An
attempt was made to access a socket in a way forbidden by its access permissions.
)
[INFO] :: avr.-20-2016 07:27:57:389 pm :: [global.cpp:690] :: Exit Code for HPSUM: -4
[DEBUG] :: avr.-20-2016 07:27:57:389 pm :: [global.cpp:404] :: CGlobal::cleanUp

If you have any ideas please feel free to share...

Thank you

[TechQC]

Please note that I'm running Microsoft Server 2012 R2 if that makes any difference

[PGTRI]

hi,

Please check your Antivirus program.

Thanks

[cKo7ii]

Usually this happens when the port is used by another application, ss a workaround you can define the ports from the executable.

Example:

C:\Temp\SPP2016.04\hp\swpackages\x64>hpsum_bin_x64 /port 2560 /ssl_port 4443
hpsum_service_x64.exe started successfully on port 2560, ssl port 4443 and ftp port disabled.

Hope it helps!