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HP ProLiant ML310e Gen8 v2 Server 2x1TB sees only one physical drive

 
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SpookyX
Occasional Contributor

HP ProLiant ML310e Gen8 v2 Server 2x1TB sees only one physical drive

Hello everyone,

 

I am the „happy” owner of this new server...

 

I am just starting to set it up, but I have a weird situation.

 

I bought the system in configuration with 2 hard drives (2x1TB).

 

Went to configure them to create RAID 1, but... surprise... it sees only one physical drive, thus I can not create RAID 1...

and if I try to configure RAID 0, it only sees one drive.

 

I switch to SATA AHCI mode, but still, I see only one physical drive.

 

For the moment I thought you know.. to look inside maybe I was sold a different server system, but inside I clearly see two physical drives.

 

I want to know if there is a „trick” to it or I need to call service/warranty for the drive that is not working.

 

Thanks.

2 REPLIES
Solution

Re: HP ProLiant ML310e Gen8 v2 Server 2x1TB sees only one physical drive

Hi,

 

Please reseat the hard drives and check if that resolves the issue. If the issue persists, then swap the hard drive that is detected to the bay in which the hard drive is not detected. If the issue happens regardless of the hard drive then there could be an issue with the hard drive cage! At that stage it would be appropriate to contact support for further assistance.

 

Hope this helps!!

 

Regards,

 

Vijayasarathy

I work for HPE
Views expressed herein are my personal opinion and is not the views of HPE
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Torsten.
Acclaimed Contributor

Re: HP ProLiant ML310e Gen8 v2 Server 2x1TB sees only one physical drive

Not sure if you have hotplug or non-hotplug disks.

 

However, the tool should give you details about the found disk, slot#, serial#, etc. Check what disk is found, then swap the disk positions and check what disk is found now.

Take care, for swapping a non-hotplug drive you must power cycle or at least reboot the server to detect the disk. The built-in controller needs a license to be able to handle hotplug disks - AFAIR.


Hope this helps!
Regards
Torsten.

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