HP ProLiant ML310e Gen8

[msperidiao]

When my server calls, it counts up to 20% of memory.
Then the computer screen remains black. The Server remains on and the fan is running.
I recently updated Bios.
How can I go back to the settings and compose the Bios.
Does anyone have any idea what it could be?

[Tech_Aniket]

Hello Msperidiao,

Thank you for posting your query.

As per the description, the server counts up to 20% of memory and then remain black.

So does this mean that there is no display after a certain point? or it just gets stuck at 20%?

I would appreciate if you can upload a image of the screen.

Please find my suggestions below to resolve the issue:

• 1. Power On the machine using minimum configuration which is minimum components to power on the server. (1 x CPU, 1 or 2 DIMMs in different combinations)

Quickspecs - https://h20195.www2.hpe.com/v2/getdocument.aspx?docname=c04128120

Refer to Page 32 & 33 for correct memory population order.

• 2. If the server is still stuck then please clear the NVRAM and power ON the server again with minimum congifuration.

(http://h20628.www2.hp.com/km-ext/kmcsdirect/emr_na-c03801789-4.pdf  - Page 67 - to locate system maintenance switch on MB/Board)

Instructions to clear NVRAM - 

https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-kc0128682en_us

**NOTE - The document is for DL380 Gen9, however steps to clear NVRAM remains same across all generation only the position of the switch can vary.

**NOTE - The above document also suggests steps to activate the "Redundant ROM".

• 3. In case if iLO is configured, please login to the iLO GUI and click on IML logs to check for any critical entries.
• 4. If the server is under warranty, please log a ticket with HPE Support team.

Additional links for reference - 

• https://community.hpe.com/t5/ProLiant-Servers-ML-DL-SL/HP-Proliant-ML310e-Gen8-V2-won-t-boot-pass-20-and-emits/m-p/7006163#M162560
• https://community.hpe.com/t5/ProLiant-Servers-ML-DL-SL/HP-Proliant-ML310e-wont-start-properly-and-make-continuous-beeps/m-p/6904017#M155074

Thank you

Regards,

Aniket Chauhan