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тАО07-19-2006 11:14 PM
тАО07-19-2006 11:14 PM
Re: HP ProLiant SATA: buy cheap and sell dear
My most recent contact with them was Tuesday, trying to locate the part number for hard drive carriers. I got the answer on this forum in a matter of hours-- got part number, price, and even the link to the HP PartSurfer. Those worthless turds in India (or wherever they are) promised-- PROMISED-- to call me back by Tuesday afternoon, or Wednesday morning at the latest with information on whether these things are even available. It's now Thursday and they still haven't called, and probably never will. Worthless, worthless, WORTHLESS.
Dell learned their lesson farming support call centers to India. Their consumer calls still go there, but after SO MANY complaints (speaking from personal experiene, it was awful) they moved their server support back to the U.S.
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тАО07-20-2006 04:07 AM
тАО07-20-2006 04:07 AM
Re: HP ProLiant SATA: buy cheap and sell dear
Y'all might want to confirm with your sales rep, but that satisfies me.
Next issue...this one is dead.
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тАО07-20-2006 04:26 AM
тАО07-20-2006 04:26 AM
Re: HP ProLiant SATA: buy cheap and sell dear
Does that drive retain its original 1 year warranty, or does it now come under the 3 year warranty of the server itself?
I suspect the drive does NOT get the longer warranty, because that would open HP to a lot of fraud. If a disk with a 1 year warranty fails in year #2, all someone would need to do is mount it in their brand new server and claim it has a 3 year warranty.
Something sounds fishy....
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тАО07-20-2006 07:01 AM
тАО07-20-2006 07:01 AM
Re: HP ProLiant SATA: buy cheap and sell dear
"Per the Acct Customer Svc Mangager: yes, even if you put in a drive that has just a 1 year warrantly into a Proliant server (with a 3yr warranty), that drive takes on the remainder of the SERVER warranty, regardless of the drive warranty".
So, yes, that 1yr warranty drive will take on the longer server warranty.
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тАО07-20-2006 07:03 AM
тАО07-20-2006 07:03 AM
Re: HP ProLiant SATA: buy cheap and sell dear
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тАО07-20-2006 07:08 AM
тАО07-20-2006 07:08 AM
Re: HP ProLiant SATA: buy cheap and sell dear
In our server farm, nothing but U320's or now the new SAS drives (also very nice).
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тАО07-20-2006 07:21 AM
тАО07-20-2006 07:21 AM
Re: HP ProLiant SATA: buy cheap and sell dear
All our SATA machines run mirrored disks, so a disk failure (usually) results in nothing more than 5-10 minutes downtime while we swap in a new drive, reboot the machine, and let the system re-mirror itself onto the new disk once it's back online.
Small price to pay for BIG savings compared to SCSI, over hundreds of servers.
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тАО07-24-2006 08:57 PM
тАО07-24-2006 08:57 PM
Re: HP ProLiant SATA: buy cheap and sell dear
you're the lucky guy: having better warranty in US. Let's give you some information from Germany:
There is still the written statement in the official warranty: "2)ATA and SATA hard drives have a maximum warranty period of one (1) year regardless of the warranty period for the system in which they are installed."
So you can trust a sales rep (only verbal) or trust the written warranty. I don't want to dispute with the legal department of HP what's right ...
Our HP dealer stated: if we buy additional SATA disks, the new one will have only one year warranty. Fact in Germany.
Let's assume we have the server warranty for the disks. If we buy new ones, there is still the risk of using desktop disks. Nothing where I ever store enterprise critial data on it.
HP delivers junk disks for usage in our enterprise areas. Inspiring confidence?
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тАО07-25-2006 01:39 AM
тАО07-25-2006 01:39 AM
Re: HP ProLiant SATA: buy cheap and sell dear
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тАО07-26-2006 07:19 AM
тАО07-26-2006 07:19 AM
Re: HP ProLiant SATA: buy cheap and sell dear
I can only speak of my experience. We do a lot of volume with HP and we have a good partner relationship...but don't get me wrong, we also have the influence to hammer them on some BS like this. Again, I don't see an environment where we would run into this, but...just in case...I went to bat.
...besides, I had fun lighting fires under HP's butt over SATA drives ... and anytime I get a chance to hammer Maxtor, I do. How fun... :)