HP Proliant DL 360 Gen9 do not detect all HDDs installed

[Karolis_S]

Hi,

I have an issue with server HP Proliant DL 360 Gen9. Server has 2x 600 GB and 8x 900 GB drivers. Disks are connected to HP Smart Array P440ar/2G (raid mode). Server detects only 6x 900 GB drives, 2 900 GB drives are missing. BIOS and firmware is up to date. Its brand new servers, I have this issue with 8 servers.

How could I resolve this issue.

[Jimmy Vance]

When you add the optional 2 bay SFF drive kit, a cable kit is required to connect the extra 2 bays to the Smart Array controller.  Without the cable you will only see 8 drives.  I think this is the kit you need.

HP DL360 Gen9 SFF Smart Array P440/H240 SAS Cables  775927-B21

Refer to Quickspecs

http://h20195.www2.hp.com/v2/GetDocument.aspx?docname=c04346229

[Specialist25]

I just ran into the issue myself. Did you happen to notice what bay is showing the working drive ? After getting an HP representitive out to our company it was found that the whole shipment of servers had the backplane installed improperly. If you look at the backplane, there are 4 metal clips that it rests on. Our servers did not have the 2 middle clips mounted in so only bay 0 and sometimes bay 3 would recognize. And since there is no "hardware" problem, nothing would come up in the diagnostics or Storage Manager. Maybe this will help you.. I have attached some pictures for reference. One is a picture of the backplane and the other is a picture of the metal clips