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HP Proliant DL140 G3 - Unknown Devices

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C.Garside
Frequent Advisor

HP Proliant DL140 G3 - Unknown Devices

Hello,

Can anyone help please?

I have Dl140 in a Raid 1 configuration. Drivers have been installed via Nlite utility.

When the install of Windows 2003 Standard wa s complete I saw in the device manager pane that I had:

Other:
(?)Unknown Device
(?)Unknown Device
(?)Unknown Device
(?)Unknown Device

No additional Hardware is installed on the server, The server is a straight out of the box setup. Only changes made are enable raid, Create Raid 1 array and install windows 2003 standard.

This is very worrying and I hope someone can help.

Thank You.
71 REPLIES
KarloChacon
Honored Contributor
Solution

Re: HP Proliant DL140 G3 - Unknown Devices

hi

you already installed this CD and Unknown Device continues there

HP Proliant Dl140 G3 Support & Documentation CD, Bootable Diagnostic Utility, Includes Drivers & configuration files. Version 3.00

regards
Didn't your momma teach you to say thanks!
C.Garside
Frequent Advisor

Re: HP Proliant DL140 G3 - Unknown Devices

Hello Karlo,

Yes Sir, All drivers from the CD was installed.

One of my freinds also thinks that the 4 unknown devices are processor.


As the processor in the device manager is not showing. for exmaple (Quadcore 1.6)

#1 Processor#
#2 Processor#
#3 Processor#
#4 Processor#

However he was unable to see a reason why they were not showing especially when I told him that when Raid was disabled and the OS was installed on a single drive with the other drive spare the unkown devies were not seen.

Thank You.
C.Garside
Frequent Advisor

Re: HP Proliant DL140 G3 - Unknown Devices

Hello again Karlo,

Please disregard the comment I made regarding the raid being turned off and the 4 unknown devices disapearing.

It seems that they are still here after I have turned Raid off fully and reinstalled the OS using automated Nlite software.

This is very weired.##

Sorry for confusion. But prrblem still remains. I am 100% sure that my freind was correct about the processors being the issue but the question remains, How do you fix it?
HP Support had no idea ROFL!

Thank You.
C.Garside
Frequent Advisor

Re: HP Proliant DL140 G3 - Unknown Devices

Ok this is an update,

I just reinstall W2K3 with raid Disabled and with Original Retail CD's of OS.

The reinstall went through and when view devices the 4 unknown devices were not preasent and also the processors were elisted.

So process of ilimination will reveal only 2 options for the cause:

1. Nlite Software
2. Raid Error

So as of right this second I have re-enabled raid 1 and inserted Retail OS Disks. I am going to reinstall the OS and see what happends. If the 4 unknown devices are preasent and the processors are not listed then im going to have to say that its a raid error. However if the 4 unknown devices are not preasent then the cause of the issue will be 100% Nlite Software.

Will update you in 30 minutes.

Until then, take care.
C.Garside
Frequent Advisor

Re: HP Proliant DL140 G3 - Unknown Devices

Well I am stuck now,

As I have no External or Internal Floppy Drive I cannot install the Raid Drivers via F6 upon setup of Windows 2003. This was previously covered by Nlite.

However I do have a USB 1GIG Kingston Flash Drive, So does anyone know how I can make the system belive that the USB stick is the A: drive?

Until I get an answer I cannot move forward with this, So I am asking now for anyones advice.

Thank You!
KarloChacon
Honored Contributor

Re: HP Proliant DL140 G3 - Unknown Devices

hi

well I think if nlite does the job it will be the same if you have the option to load using floppy - UBB key there will be no difference

so what if you try loading the driver withing W2003?

what W2003 is that SP2 or SP1?

regards
Didn't your momma teach you to say thanks!
C.Garside
Frequent Advisor

Re: HP Proliant DL140 G3 - Unknown Devices

Hello Karlo,

I don't get what your saying. The service pack of Windows 2003 Standard RC2 is SP2.

Nlite has worked for many others, It inserts the drivers at setup. I never removed or added aything other than the Raid Drivers and the CDKey. Thats it, Yet when I use Nlite as the setup CD I get those 4 unknown devices which is the processors but why is it removing the drivers for processors and how can I get the drivers back in there ?
~sesh
Esteemed Contributor

Re: HP Proliant DL140 G3 - Unknown Devices

Hi, stepping in between...

To try and find out what the issue is...

In the device manager, do you have the processor(s) listed under the Processors section?

Also, in the task manager do you see 4 CPUs?

Any installed devices that are not working?

Is it possible to remove the unknown devices (one at a time) from the device manager & see which hardware Windows picks up as "Found new hardware..."?
C.Garside
Frequent Advisor

Re: HP Proliant DL140 G3 - Unknown Devices

Hello Seshadri,

Do you have MSN at all ?

If so please add me:

racknetz@hotmail.com

I can give you access remotely so you can view yourself the issue at hand ;)

Thank You
KarloChacon
Honored Contributor

Re: HP Proliant DL140 G3 - Unknown Devices

hi

forget what I say about nlite

I got it your friend says that would be the processors, right?

Quad-Core Intel Xeon processor E5310 (1.60 GHz, 80 W, 1066MHz FSB)

OK let's see his from Microsoft point of view,
http://support.microsoft.com/kb/327756

- The device does not have the correct device driver installed.
- The device is using device drivers from a different version of Microsoft Windows.
- The Device ID is not recognized.
- The hardware or firmware is damaged.

so download the System ROM and apply it
http://h18023.www1.hp.com/support/files/server/us/download/27808.html

and also read all the document

regards

Didn't your momma teach you to say thanks!
~sesh
Esteemed Contributor

Re: HP Proliant DL140 G3 - Unknown Devices

Sorry Garside, I don't have an MSN/Hotmail ID. I do have a Yahoo ID though.
C.Garside
Frequent Advisor

Re: HP Proliant DL140 G3 - Unknown Devices

Nice!

Okey Karlo I think you found something that I missed when browsing the HP site. Well done m8 and thanks.

Ok So what i'll do now then is keep raid anabled on raid 1 and do a setup from the Nlite CD.

Remember this method removes the procesors from the device managers pane and names them as "Unknown Devices" 4 times = 4 cores.

Lets see what happends.
C.Garside
Frequent Advisor

Re: HP Proliant DL140 G3 - Unknown Devices

Got skype at all ?
~sesh
Esteemed Contributor

Re: HP Proliant DL140 G3 - Unknown Devices

:D Sorry no. But here's what you could try:

Unfortunately, the recommended way to setup the 100 series server is to use a USB floppy drive (DC361B) to load the RAID drivers. Is it possible for you to try installing that way & see if the drivers for the CPU get installed correctly?

The other thing that can be tried is: disable RAID, install Windows, it will not ask you for the RAID drivers at F6.

The point is to see if the standard Windows install media makes any difference.
C.Garside
Frequent Advisor

Re: HP Proliant DL140 G3 - Unknown Devices

Hey adric,

The problem with your first suggestion is as I noted way above in my first thread was that I do not have a floppy of any sort, Internal or External. I can't order from the HP site as they don't accept my card (Solo Card) so I went and bought a USB flash drive hoping I could mimic the drive as A: and make the system belive that its the A: Drive, However Ive been trying this method many ways now for 2 hours and so far nothing.

Your second sugestion is correct, Disabeling raid and installing OS using "Official W2K3 CD" the system will list all 4 processors in the device pane with 0 unknown devices preasent.

However when I enable Raid and use the Nlite CD to install OS (This is because Nlite auto loads the Raid Drivers as I have told it to) the OS installs succesfully however 4 unknown devices apear and thus the "processors" in the device pane are not listed instead they are listed as "Unknown"

So therfore right now I am going through this same process (Nlite Method" but then Im going to try karlo's method of installing this firmware update .exe program which is supported only for my server "DL140G3" and is meant to update the system with latest Xeon CPU's.

Because you don't have msn or skype what I will do is ask for your email address. I will then send you a link which allows you to remote into my server live and control it. You will see what is happening and maybe you can find a way of fixing this issue if Karlos method does not work.

So can you email me your email address and I will send you the guest invite link as soon as I have the OS installed.

FYI the link is generated by a program called "Logmein" google to find out. But basically it allow syou to remote into any pc in the world (With access) using your browser :)

Thank You.

P.S Sorry for long reply.
~sesh
Esteemed Contributor

Re: HP Proliant DL140 G3 - Unknown Devices

Sure, my email address is: sesh19{at}gmail{dot}com

If the standard Windows media install installs the drivers then there is no issue with the hardware. The only two options left out, would be:

As noted in my previous post, you may buy a USB floppy drive DC361B from one of your resellers and setup Windows with RAID drivers in a FDD.

Or, setup Windows without RAID and try the following (theoretically it should work).

Install Windows without RAID configuration:
Once Windows is installed, install the drivers for the RAID controller from: http://h18023.www1.hp.com/support/files/server/us/locate/69_6264.html#10

Reboot the server and get into SATA RAID configuration tool during POST, select the option to Create Array -> RAID 0/1.

Selecting RAID 1 should throw up a warning about data loss (again handy to have a valid backup). Press Y to continue. If all goes well, you would be asked for the source drive. Select the drive on which windows is installed, and press enter, Y if the warning comes up again. The rebuild will take some time.

Again if all goes well, after the reboot the new logical drive should be recognized & boot to Windows. New hardware wizard will now install the drivers for the RAID controller.

It's worth a try, if it doesn't work, the only option we would have is to load the drivers from the USB FDD
KarloChacon
Honored Contributor

Re: HP Proliant DL140 G3 - Unknown Devices

dont forget read carefully this.

http://support.microsoft.com/kb/327756

specially the safe mode recommendation a good article

regards
Didn't your momma teach you to say thanks!
C.Garside
Frequent Advisor

Re: HP Proliant DL140 G3 - Unknown Devices

Hey Guys,

Ok Karlo,

Your method has not worked, Infact the whole thing is worthless.

I followed instructions exactly as writen both on the .html and also .txt files. I formated the USB stick using the tool they provided it also partitioned the drive as it said it would. I then retsarted the system, F10 -> boot -> 1. Removeable Devices 2. HDDs

Restarted system, It then booted from USB and it cameup with the following:

Starting Caldera DR-DOS

Caldera DR-DOS 7.03
Copyright blablabla

Command or filename not recognized
C:\>


Thanks for the idea though but what ever the programers done to this firmware update it simply does not operate as it should.

Thank You.
~sesh
Esteemed Contributor

Re: HP Proliant DL140 G3 - Unknown Devices

In most occassions, NLite works fine. I personally never recommend it because if it doesn't work, not everybody has a clue about how to get it right (atleast not me). My answer at the outset would have been, use the USB floppy drive. It would definitely set the expectations right, and save a lot of frustration.

If that's not possible try the other method as mentioned in my previous POST. Just worth a try, if it works, great!

If it doesn't work, back to USB floppy drive. :-(
KarloChacon
Honored Contributor

Re: HP Proliant DL140 G3 - Unknown Devices

weird a few ago I updated a BIOS using a USB key no problems it did it great

what about CD?

regards
Didn't your momma teach you to say thanks!
C.Garside
Frequent Advisor

Re: HP Proliant DL140 G3 - Unknown Devices

I was thinking about doing that before I revert to Adric's method of reinstall OS with Raid off, install manually drivers for raid, then anable the raid and rebuild etc and see what happends.

I will give the cd one a go before I do that thoug, I just want to give this link to adric so he can physically the dylema I have had now for 4 days :( Man HP should have built an internal floppy in their DL140's :(

Oh well save smoney I guess for them at least anyway, We have to go buy over prices FDD's from them rofl.

Update you soon carlo.

Adric im installing logmein now and you will get an email with the link.##

Thank You
~sesh
Esteemed Contributor

Re: HP Proliant DL140 G3 - Unknown Devices

I just got your mail. I'll await your email with details. But I've got a pretty good idea of what's happening. So much so for trying. :-(

IMHO the cost of a USB drive can't be more than the frustration & time lost in trying to set the server up without it. :-)
C.Garside
Frequent Advisor

Re: HP Proliant DL140 G3 - Unknown Devices

Hey M8,

https://secure.logmein.com/g?pmi7kfnxvib96614798w54tetn40g95k7mmea25y

Valid for 4 hours. Thsi will log you into my server.


Also yes I would in a heartbeat buy the floppy however HP do not accept Solo Cards. And I would rather have this issue sorted tonight hense im up at 6am without any sleep yet.

Thank you.
James ~ Happy Dude
Honored Contributor

Re: HP Proliant DL140 G3 - Unknown Devices

Hello Carl,
Device Manager will show a "Â Â Yellow Bang" on "Â Â Unknown device" or "Â Â SM Bus Controller". Issue persists even after installing all appropriate drivers(including chipset drivers);
Itâ  s an KNOWN issue, specially with ML150 G3; & occasionally with DL320/DL380 servers & very Rarely in Blade servers.
HP IPMI Controller Driver Needs to be installed in such scenarios, as per advisory:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00751525

NB: Please restrain from installing AHCI drivers directly from Intel websites; Server WILL Crash !

The Driver Mentioned in the Advisory is STRICTLY for ML150 servers. For other servers with same issue, Install the drivers from:
http://h18023.www1.hp.com/support/files/server/us/download/26986.html

Regards.