HP Proliant DL380 G5 - Remote Desktop

[Roy Andrews]

Whenever I try to access remote desktop on the server, I get:

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This computer can't connect to the remote computer.

The connection was lost due to a network error. Try connecting again. If the problem continues, contact your network administrator or technical support.
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I have enabled remote desktop in the system properties.

Can anyone suggest something?

[KarloChacon]

hi

can you ping the server ip?
this is the first time you have this issue?


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also what is the Proliant support pack are you using?

regards

[Roy Andrews]

Yes, the server is working perfectly other than no remote desktop. Pinging, and even network sharing works fine.

Only remote desktop has an issue. Google only finds 5 results for the error message and most of those are foreign languages.

Proliant DL380 G5 running Windows Storage Server 2003 R2.

What do you mean by "support pack"? I think we have phone service and 4 year warranty. Not sure about callout service.

[KarloChacon]

hi

I meant Proliant Support Pack (package that includes drivers) but I can see your server is working fine I mean networking

are you sure about google?

http://www.google.com/search?q=This+computer+can't+connect+to+the+remote+computer&sourceid=navclient-ff&ie=UTF-8&rlz=1B3GGGL_enCR228CR228

regards

[KarloChacon]

hi

http://www.windowsnetworking.com/articles_tutorials/Using-Remote-Desktop-Windows-XP-Pro.html

regards

[Roy Andrews]

I know how to use remote desktop. I use it every day at work. Its just this server that's giving me a headache with its stupidity.

When I said google had limited results that's with the actual error. Your search was the generic part of the error. If you look at the results of your search, they are not related to my problem.

If you search "due to a network error" you get 5 results.

Might try updating to Terminal Services 6.

[KarloChacon]

hi

sorry I did not mean that did not know how to create RDP connection I just added some information that I was thinking could help

so check this link
http://support.microsoft.com/kb/936594

it says something about this
"You cannot create a Remote Desktop Protocol (RDP) connection to the server."

I hope this can help you

regards

[KarloChacon]

hi again this another article mentions RSS and TOE take a look

http://msexchangeteam.com/archive/2007/07/18/446400.aspx

regards

[Roy Andrews]

Sorry for getting you wrong.

Thanks for those links. I tried them but still doesn't work.

Tried messing with disable/enable RSS and chimney. No dice.

When I rang HP, I got someone out of the country who had no idea.

Maybe its time to give up and do a full reinstall of Windows and stuff. I would've expected a brand new server, set up "professionally" by HP to work out of the box.

[Colin_29]

Have you allowed RDP as an exception in the Windows firewall?