ProLiant Servers (ML,DL,SL)

HP Proliant Gen8 DL380p Server with Windows 2012 R2 OS

 
Ken_House
Occasional Contributor

HP Proliant Gen8 DL380p Server with Windows 2012 R2 OS

I initiated Windows Update and once completed the server was required to be rebooted. After the reboot, Windows Boot Manager displayed an error;

"Windows has encountered a problem communicating with a device connected to your computer"

It states the error is possibly faulty hardware such as a hard drive and showed the following information;

File: \Boot\BCD

Status: 0xc00000e9

Info: An unexpected I/O error has occurred.

After pressing enter, the HP Proliant boot screen appeared with the Proliant System BIOS - P70 (03/01/2013) and 64 GB installed. The 2 Processors were detected with 12 total cores enabled. Other devices posted successfully. At the bottom of the screen iLO 4 IP: Unknown appeared with a status code: 5300.

The next screen appears with Preparing Automatic Repairs and Loading files.... Once complete, Windows starts to boot with the blue Windows logo appearing. After about a minute, the next screen appears stating;

Your PC ran into a problem and need to restart. We're just collecting info, and then we'll restart for you. A message below states if you would like to know more search online for error: PROCESS1_INITIALIZATION_FAILED

It seems like Windows Update broke a device driver. Has anyone run across this problem with recent Windows Update installs? 

 

5 REPLIES 5
Suman_1978
HPE Pro

Re: HP Proliant Gen8 DL380p Server with Windows 2012 R2 OS

ksram
HPE Pro

Re: HP Proliant Gen8 DL380p Server with Windows 2012 R2 OS

Hi,

 

Thank you for the Post, we would request you to follow the below : 

 

1) Startup repair. 
2) Run System restore
3) Check disk in Windows Recovery mode.

           To do this, follow these steps:

            a) Open Command prompt from Windows Recovery Mode

            b) Type C: and press enter. On C:\ prompt type chkdsk /r and press enter.


 4) Restore BIOS to default 

 

5) Try updating the BIOS, iLO and Controller Firmware on the Server and check (you may use SPP for that : SPP Gen8.1 : https://techlibrary.hpe.com/us/en/enterprise/servers/products/service_pack/spp/index.aspx?version=Gen8.1)

 

Also refer the below :

 


https://answers.microsoft.com/en-us/windows/forum/all/an-unexpected-io-error-has-occuredfilebootbcd/793dadd6-bedb-4be2-8f55-be25f92a3470


https://support.microsoft.com/en-us/topic/use-bootrec-exe-in-the-windows-re-to-troubleshoot-startup-issues-902ebb04-daa3-4f90-579f-0fbf51f7dd5d

 

 

Thank you

RamKS


I work for HPE

Accept or Kudo

ksram
HPE Pro

Re: HP Proliant Gen8 DL380p Server with Windows 2012 R2 OS

Good day!

May we please know if you are looking for assistance in installing Windows 2012 R2.

If yes, you can install it manually by

> downloading the Windows 2012 R2 ISO File.

> Copy it on a Thumbdrive / iLO Virtual Media

> Boot the Server using the ISO and follow the onscreen instructions.

Thank you

RamKS


I work for HPE

Accept or Kudo

Ken_House
Occasional Contributor

Re: HP Proliant Gen8 DL380p Server with Windows 2012 R2 OS

A drive in the RAID array crashed. I replaced the drive and successfully rebuild the RAID array. The OS I believe needs to be recovered. I mounted the OS volume and it has one file, recovery.txt, visible. The D:\DATA volume looks complete with all the expected data files.

I eventually need 2016 Server OS installed on this server, but was trying to recovery the existing 2012 R2 Server OS in order to properly migrate it.

I need technical support help! What is the best way to move forward? 

 

techin
Regular Advisor

Re: HP Proliant Gen8 DL380p Server with Windows 2012 R2 OS

@Ken_House 

This is what i found to reach out to HPE Support:

Submit a case: https://support.hpe.com/portal/site/hpsc/scm/submitCase

Check Contact Support from this link: https://support.hpe.com/hpesc/public/home