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HP Proliant - RAID B320i + Disk SAS + Licence key - Disk not found.

AMonierSpie
Occasional Visitor

HP Proliant - RAID B320i + Disk SAS + Licence key - Disk not found.

Hi,

 

We have a HP Proliant DL360E Gen8 Server (Ref 683948-425) with a Dynamic Smart Array B320i.

To install SAS Disk we need the HP SAS License Key for B320i.

On the ACU we entered the license and the system shows that the license is OK on ACU, but still no SAS disk.

 

We try to put a SATA disk on the server but it is not see by the ACU.

 

I think it's a problem with the Dynamic Smart Array B320i.

 

Does anyone know how to resolve this problem ?

 

Thanks.

8 REPLIES
Jimmy Vance
HPE Pro

Re: HP Proliant - RAID B320i + Disk SAS + Licence key - Disk not found.

Have you verified the cable from the drive backplane is plugged into the B320i controller?




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AMonierSpie
Occasional Visitor
Torsten.
Acclaimed Contributor

Re: HP Proliant - RAID B320i + Disk SAS + Licence key - Disk not found.

>> but still no SAS disk.
We try to put a SATA disk on the server but it is not see by the ACU.

So you cannot see any disk (SAS or SATA)?

Hope this helps!
Regards
Torsten.

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those who understand binary, and those who don't.

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AMonierSpie
Occasional Visitor

Re: HP Proliant - RAID B320i + Disk SAS + Licence key - Disk not found.

Yes, I can't see any disk (SAS and SATA) even after disconnect/reconnect the cable.
Torsten.
Acclaimed Contributor

Re: HP Proliant - RAID B320i + Disk SAS + Licence key - Disk not found.

So the issue is not related to the license, but to hardware (controller itself, cable, disk backplane).

Did you try to put the disks in other slots?

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

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AMonierSpie
Occasional Visitor

Re: HP Proliant - RAID B320i + Disk SAS + Licence key - Disk not found.

Thanks for your reply Torsten.
Yes I try this too.

For exemple, I try a SATA disk that works on a other server. But I can't test the status of the SAS disk because I don't have another server with SAS disk controller.
Torsten.
Acclaimed Contributor

Re: HP Proliant - RAID B320i + Disk SAS + Licence key - Disk not found.

Do you have small or large form factor disks?

Since this looks like a hardware issue and your server is new, consider to call hp support.

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

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AMonierSpie
Occasional Visitor

Re: HP Proliant - RAID B320i + Disk SAS + Licence key - Disk not found.

Thanks you for your help.
Indeed I will contact HP support.

 

EDIT : I will update the result of HP support.