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тАО03-13-2008 09:47 AM
тАО03-13-2008 09:47 AM
HP Proliant Support Pack fails discovery (ver.8.0A)
I have attemped to update the PSS on a Proliant DL360 G5 to the latest version 8.0A using the HP Smart Update Manager. I am currently running version 7.91 and when I launch the new SPP, I recieve an error message that the discovery failed. I am running this locally on the server from the hard drive. Any ideas why this might be happening? I do recieve the following event message:
Faulting application hpsum_srvdiscovery.exe, version 1.3.0.0, faulting module hpsum_srvdiscovery.exe, version 1.3.0.0, fault address 0x00038434.
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тАО03-13-2008 06:16 PM
тАО03-13-2008 06:16 PM
Re: HP Proliant Support Pack fails discovery (ver.8.0A)
when you extract the PSP there is a file called
bp000380.cmd or similar but .cmd at the end
run that file to install your PSP
regards
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тАО03-14-2008 05:58 AM
тАО03-14-2008 05:58 AM
Re: HP Proliant Support Pack fails discovery (ver.8.0A)
1) Invalid or missing system serial number
2) An older version of the iso daemon utility running on the system. The latest version will work with HPSUM.
If you can attach the HPSUM debug files from the failing session to this thread, I'll take a look at them. The debug files can be found in the listed directory when running in the following mode:
FW CD Offline: files located in the \tmp\hp_sum directory
Online Linux: files located in the \tmp\hp_sum directory
Online Win 2003: files in the %TEMP%\hp_sum directory.
Online Longhorn: files in the %TEMP%\
The files and subdirectories included are:
Target_0 (subdirectory)
InventoryResults.xml
OpMan.trace
Settings.xml
SourceClient.trace
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тАО03-14-2008 09:17 AM
тАО03-14-2008 09:17 AM
Re: HP Proliant Support Pack fails discovery (ver.8.0A)
KimO - Thanks for the response, I had the HPSUM files ready to send to you if the cmd line installation failed however it succeeded and all appears to be working just fine.
Thanks again for your assistance!
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тАО03-14-2008 11:35 AM
тАО03-14-2008 11:35 AM
Re: HP Proliant Support Pack fails discovery (ver.8.0A)
Using the bp*.cmd will always work as it just installs each component individually, not using HP Smart Update Manager. If possible, I would really appreciate the opportunity to take a look at the debug files to see what caused the discovery failure.
Your help is greatly appreciated.
Kim
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тАО03-14-2008 11:54 AM
тАО03-14-2008 11:54 AM
Re: HP Proliant Support Pack fails discovery (ver.8.0A)
that would be great because since version 7.9 HPSUM is reporting that issue and nobody knows what that is..... exactly
are you from HP SUM architecture team or something?
regards
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тАО03-14-2008 12:50 PM
тАО03-14-2008 12:50 PM
Re: HP Proliant Support Pack fails discovery (ver.8.0A)
BTW, I just checked to see if I could run the HP Smart Update manager (8.0) and scan the server but it still fails with "Discovery Failed" and this is after I installed from the cmd line.
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тАО03-14-2008 01:01 PM
тАО03-14-2008 01:01 PM
Re: HP Proliant Support Pack fails discovery (ver.8.0A)
When I downloaded the file and tried to open it, Winzip reported that it wasn't a valid file. It was 77KB. Are you able to successfully download it from the thread?
Thanks,
Kim
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тАО03-14-2008 01:09 PM
тАО03-14-2008 01:09 PM
Re: HP Proliant Support Pack fails discovery (ver.8.0A)
I am re-attaching the file... It was corrupt for me too when I tried to download it.
I opened it before uploading and all looks good so let me know how it goes.
Thanks,
John
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тАО03-14-2008 01:46 PM
тАО03-14-2008 01:46 PM