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HP SUM 7.10 Erros

Occasional Contributor

HP SUM 7.10 Erros



i'm having two inventory problems in HP SUM 7.10:


1. Nodes with any version of windows 2003 OS after inventory i get an error: " Unable to start hpsumservice engine on node %2.", when trying to start manually hpsum_service on server i'm getting an error: " error 1053 the service did not respond to the start or control request in a timely fashion".


2. some of my linux nodes work fine but in some of them i'm getting error after inventory: " Error: The specified Remote node's hpsumservice has failed to communicate to Host Node. Resolution: Please check http/s route exist between both nodes." 


please advise if you know how to solve this problem.







P.S. This thread has been moved from General to ProLiant Servers (ML,DL,SL). - Hp Forum Moderator

Regular Advisor

Re: HP SUM 7.10 Erros

On which generation servers are you trying to run it and in combination with what SPP?
Be aware that the latest SPP only supports G6 and newer and does not support Windows Server 2003 at all (as far as I know).
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Re: HP SUM 7.10 Erros



1. HP SUM displays the error “Unable to start hpsumservice service on node” when it tries to access a remote node
Suggested Action: Due to network security settings, HP SUM cannot start the HP SUM engine on the remote node. Run HP SUM locally on the node.


2. Please check for any Firewall or Antivirus restrictions.



Thank You!
I am a HP employee.

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