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HP SYSTEM HOMEPAGE problem

 

HP SYSTEM HOMEPAGE problem

I have a new DL360 G5 and loaded it via Smartstart. HP SIM is not reporting properly. For a test I unplugged one of the power supplies. It reported in the EVENT VIEWER that reduntant power is lost but never reported it. I looked at the HP SYSTEMS MANAGEMENT HOMEPAGE and none of the boxs (See Attached screenshot) with the status of the NIC/Array/Memory/ETC will display....Not sure why.

Any help would be appreciated.
15 REPLIES
KarloChacon
Honored Contributor

Re: HP SYSTEM HOMEPAGE problem

hi

do you have the SNMP Service installed and configured?

check the attached file and also this thread

the attached says how to configure SNMP service which is used by SMHP

thread, that guy had the same issue and the SNMP was not configured

http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=1166119


regards
Didn't your momma teach you to say thanks!

Re: HP SYSTEM HOMEPAGE problem

I do have SNMP configured via GPO. It is a private community trap with a specifed destination. Also security is configured.

Kev
KarloChacon
Honored Contributor

Re: HP SYSTEM HOMEPAGE problem

hi

can you check the SMHP log?

regards
Didn't your momma teach you to say thanks!

Re: HP SYSTEM HOMEPAGE problem

If I click the LOGS tab in SNHP...it just has the version control logs.

Kev
KarloChacon
Honored Contributor

Re: HP SYSTEM HOMEPAGE problem

hi

check carefully the thread I linked.

it can be SNMP or an agent that is causing that, in that thread there is a customer advisory tta you can check also.


regards
Didn't your momma teach you to say thanks!

Re: HP SYSTEM HOMEPAGE problem

Well, I uninstalled all HP agents...etc...from add remove programs. Uninstalled SNMP. And reinstalled SNMP and psp 7.91....still did not work.

However I did notice this little item in the event viewer:

EVENT ID 1123

System Information Agent: Health: Post Errors were detected. One or more Power-On-Self-Test errors were detected during server startup.
[SNMP TRAP: 6027 in CPQHLTH.MIB]

Could that have anything to do with this...

Re: HP SYSTEM HOMEPAGE problem

Also, I checked the Advisory that you linked and it speaks to agent errors in the log for SMHP. I have no logs however with any errors in SMHP.

One other last thing is SNMP is setup via GPO. It only adds community name and a trap destination on the TRAPS tab and on the SECURITY TAB it puts the custom community name with READ WRITE rights and puts the TRAP destination in the ACCEPT SNMP packets from these hosts.

I really don't think the setup of SNMP has anything to do with this problem. The local machine cannot see its own problems.

Kevin

Re: HP SYSTEM HOMEPAGE problem

Also, I checked the Advisory that you linked and it speaks to agent errors in the log for SMHP. I have no logs however with any errors in SMHP.

One other last thing is SNMP is setup via GPO. It only adds community name and a trap destination on the TRAPS tab and on the SECURITY TAB it puts the custom community name with READ WRITE rights and puts the TRAP destination in the ACCEPT SNMP packets from these hosts.

I really don't think the setup of SNMP has anything to do with this problem. The local machine cannot see its own problems.

Kevin
KarloChacon
Honored Contributor

Re: HP SYSTEM HOMEPAGE problem

hi

what if you try an older verison from PSP?

7.7 - 7.8

right now the latest are 7.90 - 7.91

if you do it

you need to unistall SNMP service and all hp programs (from ADD/Remove programs)

install again SNMP and try PSP

regards
Didn't your momma teach you to say thanks!

Re: HP SYSTEM HOMEPAGE problem

I can get the POST errors out of ILO can't I ??

Kev

Re: HP SYSTEM HOMEPAGE problem

Never mind about the post error. I still had the power supply unplugged.

:)

I am trying to find an older version of PSP.

Kev

Re: HP SYSTEM HOMEPAGE problem

one other note. I have another server like this one with the same problem. (DL360G5)

Kev

Re: HP SYSTEM HOMEPAGE problem

I found a 7.70 smartstart cd. I am going to reload the server since I had not done anything to it yet.

I will follow up and let you know what is going on!

Kev

Re: HP SYSTEM HOMEPAGE problem

OK...I reloaded the server with the 7.70 smartstart cd and it now works.

Should I use the updater to get me to the latest PSP??

It seems strange that I would have to use an older disk to make it work.

Kev
KarloChacon
Honored Contributor

Re: HP SYSTEM HOMEPAGE problem

hi

Dl360 G5
Windows 2003
PSP 7.7 here

download it and try configuring SNMP again and let us now

http://h18023.www1.hp.com/support/files/server/us/download/26020.html

one partner had a similar issue and it was resolved also using PSP 7.7

regards
Didn't your momma teach you to say thanks!