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HP Service Pack for ProLiant 2013.09.0 (B) - Download Issue

 
T_R_O
Occasional Visitor

HP Service Pack for ProLiant 2013.09.0 (B) - Download Issue

Hi everybody,

we need the Service Pack for ProLiant to perform an FW Update. Unfortunately, a direct download seems not be possible. I've logged at the HP support webpage and filled out the following form:

https://h20392.www2.hp.com/portal/swdepot/try.do?productNumber=spp_2013.09.0&lang=en&cc=US&hpappid=PDAPI_SWD

 

This was 20 hours ago and i'm still waiting. No Mail, no chance to download the file. I've opened

 

I've already read the following thread, looks like i'm not alone:

http://h30499.www3.hp.com/t5/ProLiant-Servers-ML-DL-SL/HP-Service-Pack-for-Proliant-version-2012-10-0-download-problem/m-p/5846777#M132918

 

However, does anyone know another way to get this download?

 

Regards,

Marco

 

 

@HP

I'm really angry. I need an urgent update, and now i'm waiting that someone at HP push a button to send me an email. Do you at HP call that "Support"?

 

4 REPLIES
Steve Begley
Trusted Contributor

Re: HP Service Pack for ProLiant 2013.09.0 (B) - Download Issue

Hi Marco,

 

Just go to the SPP download site at HP - hp.com/go/spp and hit the download button....

 

Regards,

 

Steve.b.

Tea break over - back on yer heads!
T_R_O
Occasional Visitor

Re: HP Service Pack for ProLiant 2013.09.0 (B) - Download Issue

Hi Steve,

thanks for your reply. This doesnt work for us. When i hit the Download button at hp.com/go/spp i will be redirected to  ths page: http://h18004.www1.hp.com/products/servers/service_packs/en/index.html

 

When i hit the button "Current Version SPP Version 2013.09.0 (B)" on this page i see a list with several Downloads. I hit the download button for SPP Full ISO Image and see the following form:

https://h20392.www2.hp.com/portal/swdepot/try.do?productNumber=spp_2013.09.0

 

After filling out the form on tuesday the following message was displayed:

Thank you for your order request - we are reviewing the details. When the review is complete, you will receive an email notification asking you to proceed with creating your order.

 

32 hours later (!) someone at HP reviewed my "order request". Unbelievable.

 

PZel
Valued Contributor

Re: HP Service Pack for ProLiant 2013.09.0 (B) - Download Issue

When I want to download something from HP Software depot, it always asks for HP Passport SignIn.

Then the email is already filled in, with my credentials.

 

You can register with that on:

https://ovrd.external.hp.com/rd/register

 

so, maybe you must first register with HP Passport ?

PZ

Re: HP Service Pack for ProLiant 2013.09.0 (B) - Download Issue

>When I want to download something from HP Software depot, it always asks for HP Passport SignIn.
>Then the email is already filled in, with my credentials.

 

Right.  Then it went to the download page.