HP Smart Array P440ar lockup error, server reboot. FW 6.60

[Frank_italy]

HI guys,

for two months I have this error on my servers, DL380 G9.

1. Option ROM POST Error: 1719-Slot 0 Drive Array - A controller failure event occurred prior to this power-up. (Previous lock up code = 0x12) Action: Install the latest controller firmware. If the problem persists, replace the controller.
2. 
   Option ROM POST Information: 1792-Slot 0 Drive Array - Valid Data Found in Write-Back Cache. Data will automatically be written to drive array. Action: No action required

the server freezes and then restarts, it does not show any errors in the /var/log/messages

we have already updated firmware, drivers S.O (hpsa), bios, we did not get a newer fw for the model disks (EG000300JWFUQ), for 15 servers we have 5 restart with the same error.

Server:

Manufacturer: HP
Product Name: ProLiant DL380 Gen9

FIRMWARE:

Firmware Name     Version   location

• HP Ethernet 1Gb 4-port 331FLR Adapter 20.8.41 Embedded
• HPE Ethernet 1Gb 4-port 331i Adapter - NIC 20.8.41 Embedded
• HPE Smart Storage Battery 1 Firmware 2.1 Embedded
• iLO 2.55 Aug 16 2017 System Board
• Intelligent Platform Abstraction Data 25.13 System Board
• Intelligent Provisioning 2.70.75
• System Board Power Management Controller Firmware 1.0.9 System Board
• Power Management Controller FW Bootloader 1.0 System Board
• Redundant System ROM P89 v2.52 (10/25/2017) System Board
• SAS Programmable Logic Device Version 0x03
• System Board Server Platform Services (SPS) Firmware 3.1.3.21.0 System Board
• Smart Array P440ar Controller 6.60 Embedded
• System Programmable Logic Device Version 0x34 System Board
• System ROM P89 v2.56 (01/22/2018) System Board

S.O:

LSB Version: :base-4.0-amd64:base-4.0-noarch:core-4.0-amd64:core-4.0-noarch
Distributor ID: RedHatEnterpriseServer
Description: Red Hat Enterprise Linux Server release 6.6 (Santiago)
Release: 6.6
Codename: Santiago

Driver:

filename: /lib/modules/2.6.32-573.7.1.el6.x86_64/weak-updates/hpsa/hpsa.ko
license: GPL
version: 3.4.18-108
description: Driver for HP Smart Array Controller version 3.4.18-108 (d186/s672)
author: Hewlett-Packard Company

DISK:

2 disk RAID 0+1 Interface Type: SAS
Size: 300 GB   Firmware Revision: HPD1   Model: HP EG000300JWFUQ

ANY IDEAS?

 Please help me.

Frank

[NareshISS]

Hello Frank,

i am from HPE please log an HPE support case and provide the AS report and ADU report with slot X.

Regards,

Naresh Sharma

[Frank_italy]

Thanks Naresh,

this CUSTOMER ADVISORY It seems to solve the problem, 

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

try and tell them.

Download for lInux:

System ROM - Firmware Upgrade for HPE ProLiant DL380 Gen9/DL360 Gen9 (P89) Servers for LInux

Frank.

[01101001]

So, if my machine is out of warranty , I can't download the fix and I will have to pay for additional warranty in order to get the bug fix? Way to go, HP.