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11-26-2018 01:28 AM
11-26-2018 01:28 AM
HP Smart Array P440ar lockup error, server reboot. FW 6.60
HI guys,
for two months I have this error on my servers, DL380 G9.
- Option ROM POST Error: 1719-Slot 0 Drive Array - A controller failure event occurred prior to this power-up. (Previous lock up code = 0x12) Action: Install the latest controller firmware. If the problem persists, replace the controller.
Option ROM POST Information: 1792-Slot 0 Drive Array - Valid Data Found in Write-Back Cache. Data will automatically be written to drive array. Action: No action required
the server freezes and then restarts, it does not show any errors in the /var/log/messages
we have already updated firmware, drivers S.O (hpsa), bios, we did not get a newer fw for the model disks (EG000300JWFUQ), for 15 servers we have 5 restart with the same error.
Server:
Manufacturer: HP
Product Name: ProLiant DL380 Gen9
FIRMWARE:
Firmware Name Version location
- HP Ethernet 1Gb 4-port 331FLR Adapter 20.8.41 Embedded
- HPE Ethernet 1Gb 4-port 331i Adapter - NIC 20.8.41 Embedded
- HPE Smart Storage Battery 1 Firmware 2.1 Embedded
- iLO 2.55 Aug 16 2017 System Board
- Intelligent Platform Abstraction Data 25.13 System Board
- Intelligent Provisioning 2.70.75
- System Board Power Management Controller Firmware 1.0.9 System Board
- Power Management Controller FW Bootloader 1.0 System Board
- Redundant System ROM P89 v2.52 (10/25/2017) System Board
- SAS Programmable Logic Device Version 0x03
- System Board Server Platform Services (SPS) Firmware 3.1.3.21.0 System Board
- Smart Array P440ar Controller 6.60 Embedded
- System Programmable Logic Device Version 0x34 System Board
- System ROM P89 v2.56 (01/22/2018) System Board
S.O:
LSB Version: :base-4.0-amd64:base-4.0-noarch:core-4.0-amd64:core-4.0-noarch
Distributor ID: RedHatEnterpriseServer
Description: Red Hat Enterprise Linux Server release 6.6 (Santiago)
Release: 6.6
Codename: Santiago
Driver:
filename: /lib/modules/2.6.32-573.7.1.el6.x86_64/weak-updates/hpsa/hpsa.ko
license: GPL
version: 3.4.18-108
description: Driver for HP Smart Array Controller version 3.4.18-108 (d186/s672)
author: Hewlett-Packard Company
DISK:
2 disk RAID 0+1 Interface Type: SAS
Size: 300 GB Firmware Revision: HPD1 Model: HP EG000300JWFUQ
ANY IDEAS?
Please help me.
Frank
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11-27-2018 05:09 AM
11-27-2018 05:09 AM
Re: HP Smart Array P440ar lockup error, server reboot. FW 6.60
Hello Frank,
i am from HPE please log an HPE support case and provide the AS report and ADU report with slot X.
Regards,
Naresh Sharma
I am an HPE Employee.
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12-10-2018 01:35 AM - edited 12-10-2018 01:46 AM
12-10-2018 01:35 AM - edited 12-10-2018 01:46 AM
Re: HP Smart Array P440ar lockup error, server reboot. FW 6.60
Thanks Naresh,
this CUSTOMER ADVISORY It seems to solve the problem,
SUPPORT COMMUNICATION - CUSTOMER ADVISORY
try and tell them.
Download for lInux:
System ROM - Firmware Upgrade for HPE ProLiant DL380 Gen9/DL360 Gen9 (P89) Servers for LInux
Frank.
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09-12-2021 05:08 AM
09-12-2021 05:08 AM
Re: HP Smart Array P440ar lockup error, server reboot. FW 6.60
So, if my machine is out of warranty , I can't download the fix and I will have to pay for additional warranty in order to get the bug fix? Way to go, HP.
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