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HP Smart Update Manager - Crashes ML110 G7

 
Denysp
Frequent Visitor

HP Smart Update Manager - Crashes ML110 G7

Good Morning,

I've run the HP SUM from the box locally, and using a remote session, both crashing the system during the same portion. In my case during the "Doing Self Discovery cp010988.exe" phase. The checksum's are ok, this we have 5 of these servers (ML110 G7) and it's happened on all 5 of them. I've re-downloaded the media with the same result, I'm fairly new to this product and would appreciate some direction as to finding the cause.

 

HP Smart Update Manager Version 5.3.5

 

Thank you for your time.

 

Denys

7 REPLIES
mhunter
Frequent Advisor

Re: HP Smart Update Manager - Crashes ML110 G7

You can always go backwards (roll back) with the previous known-working SPP.

 

http://ftp.hp.com/pub/softlib2/software1/doc/p1822529277/v83996/SPP2012.10.0rev2ReleaseNotes.pdf

 

***Running the SPP in Offline/Automatic mode can result in firmware being downgraded to the
version that is in the SPP. When the SPP is run in Offline/Automatic mode it will re-write and
force install any firmware that is already up-to-date, including hot fixes.
 
Hope this helps.
kazuza
Advisor

Re: HP Smart Update Manager - Crashes ML110 G7

This is not a solution!!

 

I'm having same issues with DL120G7 with latest SPP fully updated

 

There is no bugcheck, and no event to troubleshoot the matter

 

How can we tshoot this ? Are there any logs we can check??

Dmitry_Polzin
Occasional Visitor

Re: HP Smart Update Manager - Crashes ML110 G7

Same problem on G6 Win 2012

Dmitry_Polzin
Occasional Visitor

Re: HP Smart Update Manager - Crashes ML110 G7

Managed to fix it.

 

In fact the file cp010988.exe IS downloaded to repository configured to get updates from ftp.hp.com.

 

So

 

Move all files from the repository to the swpackages folder itself.

 

In my case this solved the issue.

 

kazuza
Advisor

Re: HP Smart Update Manager - Crashes ML110 G7

My updates are already splistreamed into swpackages ...

 

Same behaviour . Reboot when performing self discovery at cp010988.exe against target local server

Removing package from media hangs (or sometimes reboots) server when performing self discovery at cp011000.exe

Removing package from media reboots server when performing self discovery at cp011002.exe

 

I'm done removing packages (even though they are not applicable to this particular model). That defeats the purpose of having a single point of management, when you need to have multiple content repositories for each model ..

 

I ask again: is there any debug or logging  i can enable to tshoot this issue?

altamira
Occasional Visitor

Re: HP Smart Update Manager - Crashes ML110 G7

I am having this issue with my DL120 G7, any work on a resolution?

Torsten.
Acclaimed Contributor

Re: HP Smart Update Manager - Crashes ML110 G7

You append this older thread - are you using SPP 2014.02?

Hope this helps!
Regards
Torsten.

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