ProLiant Servers (ML,DL,SL)
1745928 Members
4585 Online
108723 Solutions
New Discussion

HP Support Wizard is RUBBISH at helping establish warrenty status

 
Marcus Naraidoo
Occasional Advisor

HP Support Wizard is RUBBISH at helping establish warrenty status

A 750W hot-plug power module (512327-B21) stopped working. It's in a ML330 G6. Fortunately it's one of a pair.

 

The label says it has Serial Number CEXD1017176740.

 

I go to the Support Wizard and enter this serial number which I can see on the label of the module in my hand right now and it tells me that it's not right.

 

So, how the hell am I supposed to check on the warrenty status of this item?

 

There are 4.6E15 unique instances of a 14 alpha-numeric serial number in this format. So why can't mine be found?

 

 

P.S. This thread has been moved from Community Feedback & Suggestions to ProLiant Servers (ML,DL,SL). - Hp Forum Moderator

2 REPLIES 2
Dennis Handly
Acclaimed Contributor

Re: HP Support Wizard is RUBBISH at helping establish warranty status

Feedback for the HPSC should be made there:

http://www8.hp.com/us/en/contact-hp/contact.html

Suman_1978
HPE Pro

Re: HP Support Wizard is RUBBISH at helping establish warrenty status

Hi,

 

Did you try the Server Serial number?

Warranty status may not be available on component level serial number.

 

Thank You!
I am a HP employee.


I work for HPE.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]

Accept or Kudo