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HP Support Wizard is RUBBISH at helping establish warrenty status

 
Marcus Naraidoo
Occasional Advisor

HP Support Wizard is RUBBISH at helping establish warrenty status

A 750W hot-plug power module (512327-B21) stopped working. It's in a ML330 G6. Fortunately it's one of a pair.

 

The label says it has Serial Number CEXD1017176740.

 

I go to the Support Wizard and enter this serial number which I can see on the label of the module in my hand right now and it tells me that it's not right.

 

So, how the hell am I supposed to check on the warrenty status of this item?

 

There are 4.6E15 unique instances of a 14 alpha-numeric serial number in this format. So why can't mine be found?

 

 

P.S. This thread has been moved from Community Feedback & Suggestions to ProLiant Servers (ML,DL,SL). - Hp Forum Moderator

2 REPLIES
Dennis Handly
Acclaimed Contributor

Re: HP Support Wizard is RUBBISH at helping establish warranty status

Feedback for the HPSC should be made there:

http://www8.hp.com/us/en/contact-hp/contact.html

Suman_1978
HPE Pro

Re: HP Support Wizard is RUBBISH at helping establish warrenty status

Hi,

 

Did you try the Server Serial number?

Warranty status may not be available on component level serial number.

 

Thank You!
I am a HP employee.