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HP UPS R5500 XR dead after Firmware Upgrade

Roger Borton
Occasional Visitor

HP UPS R5500 XR dead after Firmware Upgrade

Our UPS has been working quite happily until the Battery Fault LED started intermittently flashing. Annoying, but the UPS worked! Found customer advisory document ID: c01102953 and followed the intructions to upgrade to Firmware Version 2.04 using SoftPaq SP35884. The upgrade appeared to go just fine until the software opted to transition back to NORMAL mode. Then it died completely! I have tried to repeat the flash process but to no avail...
Any ideas?