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HP Version Control Agent Service

vluu
Frequent Advisor

HP Version Control Agent Service

Hi,

I was having a problem with the HP Version Control Agent Service where the service would hang in starting mode. I tried to uninstall it but it hung, so I disabled the service and rebooted the machine. Now I no longer see the software in Add/Remove programs but the agent service is still is service manager window.

How can I ensure that the software is removed 100% so I can re-install it?

BTW, i'm running adl380 G4 on windows 2003 std sp2.

Thanks
9 REPLIES
vluu
Frequent Advisor

Re: HP Version Control Agent Service

Hi Karlo,

I am unable to run the install for the second link you provided. Because, it did not completely un-install the first time, it see a version already installed. Once again, I can not use add/remove programs to uninstall it because not there.

See attachment for error.

Thanks
KarloChacon
Honored Contributor

Re: HP Version Control Agent Service

hi vluu

yes the second link is too old but ho website is not helping me in order to get the latest

let me continue looking for it

regards
Didn't your momma teach you to say thanks!
KarloChacon
Honored Contributor

Re: HP Version Control Agent Service

hi

install latest proliant support pack

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=397634&prodNameId=3288132&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=MTX-6f78c741679b4ec7a6ff1198ba

when you do this you will have the option to install what you want so you can select version control agent doing a force installation

regards
Didn't your momma teach you to say thanks!
vluu
Frequent Advisor

Re: HP Version Control Agent Service

Hi Karlo,

I tried to force the install using hpsum but does not work. Is there a way to un-install the version control agent manually???

see attachment for error

thanks
KarloChacon
Honored Contributor

Re: HP Version Control Agent Service

hi

it could be from registry but I have not try it before

try this:

when you extract proliant support pack there is a file extension .cmd

execute that file and let us now

regards
Didn't your momma teach you to say thanks!
Vwdl
Frequent Advisor

Re: HP Version Control Agent Service

Hi,
Had a similar problem. Was caused by the fact that I uninstalled the Management Homepage before I tried to uninstall the Version Control Agent.
Putting the SMH back before trying to uninstall the Version Control Agent solved the problem.
Regards
vluu
Frequent Advisor

Re: HP Version Control Agent Service

The SMH page was never touched..it works
dms_1
Trusted Contributor

Re: HP Version Control Agent Service

Hi,

try this:

-Remove all the PSP components from add/ remove programs (HP ACU, HP ADU, Insight diagnostics online edition ,HP insight management agents,SMH...)
-Delete c:\HP
-Delete the registry keys:
HKEY_LOCAL_MACHINE\SOFTWARE\Compaq Insight Agent\HOST GUID
-Reboot the server and restart snmp
- Install PSP again (it should be no problem to install the VCA now)

I did not understood which was your PSP version originally?

Regards