HP Version Control Agent

[Eric Sabo_1]

HP Version Control Agent 2.1.10.800 (cp008277.exe) will not install on my Windows 2003 Server which is a Proliant ML 350, I am getting an error with ntdll.dll. Has anyone ever ran into this before?

[juan quesada]

Hi,

ML350 G1? If so use http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=327479&prodNameId=342588&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=MTX-7481b133ab484907873bc5d017

or

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=327479&prodNameId=342588&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=MTX-UNITY-I24475

[Eric Sabo_1]

Tried that and it will not install or work.

[juan quesada]

did you unistalled the existing one before you install the new?

[Eric Sabo_1]

I can't because it is not showing up in the add/remove programs.

[juan quesada]

have you tried to install the entire PSP?

[Eric Sabo_1]

Yes, this is how I first discovered that the version control agent didn't load during the PSP 8 install.

[juan quesada]

are you running ProLiant Servers Running Microsoft Windows Server 2003 Web Edition or Windows Server 2003 with Citrix Presentation Server 4.0

[KarloChacon]

hi

well it seems a ml350 g5? am I right?

"I am getting an error with ntdll.dll. Has anyone ever ran into this before?"

how are getting that error? event errors? logs?
when you install PSP? or when you install only the Version Control Agent?

did you tried uninstalling all HP Software (Add/remove programs) and install PSP 7.91? after that you can try 8.0 again

regards

[Eric Sabo_1]

the server is a ML350 G3.

when I go to try and install I am getting the ntdll.dll error in my application log. The service then in turn will not start at all. PSP 8 is totally installed on the server except for the version control part. Add/Remove does not give me an option to remove version control. I do have a call into HP support they haven't been able to help either.