HP Version Control Agent

[KarloChacon]

hi

and my recommendation before uninstall all you have and install PSP 7.91 just to check if you get the same issue

regards

[Eric Sabo_1]

That is my problem because it does not show up in the add/remove programs to uninstall it. How does one remove it manually?

[KarloChacon]

so

try installing PSP 7.91 without uninstalling and check the results

regards

[KarloChacon]

hi

another workaround that you can try is

in PSP 8.0, 7.91, 7.90 there is a file extension .cmd

something like bp000380.cmd for example (this is for PSP 8.0)

try running that file and let us know

regards

[Blazhev_1]

Hi,

can be that the SUM GUI relies on ntdll.dll.
You can try to run

"setupc cp00xxxx.exe"

or

"hpsum /c cp00xxxx.exe /f:software"

This is a command line install only of this component...the 1st one shouldn't rely on SUM, but not sure(was available method before SUM was developed).

Pac

[mark q]

I'm getting the same error, cannot uninstall and cannot downgrade to 7.91 because the vcagent is listed as being installed by hpsum.

has anyone got a fix for this? I really need to get this resolved too.

[Sergei Sherbin]

Don't have a solution yet, but I'm running into a very similar problem with the VCA in PSP 8.0a on a Proliant DL360 G3. I was attempting a PSP update from 7.5 to 8.0.

Tried to run the full PSP 8.0a update from the System Management Homepage on the remote server. All seemed to install OK. After rebooting the server, the VCA refuses to start.

It's odd because I've had 5-6 successful PSP updates to 8.0a on other Proliant servers.

[KarloChacon]

hi
maybe that's why a lot of people are having issue with version control agent
HP recommends when a server needs to update PSP doing it consequentially I mean 7.5 -> 7.7 -> 7.9 -> 8.0

not going to 7.5 to 8.0 or 7.7 to 8.0

check customer advisory it is not the same issue but any similar behavior can be cause by doing that

Version Control Agent (VCA) for Windows Software Fails to Upgrade when the ProLiant Support Pack (PSP) is Upgraded from Version 7.80 to Version 8.00

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01409709

regards

[TechGuru]

Eric Sabo,

Can you post the Application Error that you get in your system.

Is you windows up to date with latest Windows Updates?

[Sergei Sherbin]

PSP 8.0a VCA often fails to install properly when doing so from the remote server's System Managment Homepage. My most recent failures (of many) was upgrading 2 servers from psp 7.9 to 8.0.
The fix for me has been:
1. Install software psp from the System Management Homepage/VCA
2. Restart server
3. If/when VCA fails, uninstall it using "add/remove programs"
4. Copy the VCA installation package (cp008277.exe)
5. install VCA locally (no boot needed)