HP Web Agents not showing disk volumes

[PierreParis]

Hello,
On one of our Proliant DL380 G4 (windows server 2003) with HP-PSP v7.91A, the list of volumes is not displayed when we click on the link "File System Used Space".

Any advice how to solve this?

[Bermúdez]

When the SMHP do not report or show something, it seems that one of the agents is corrupted. The easiest why to solve it is installing the PSP.

ProLiant Support Pack for Microsoft Windows Server 2003

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=397634&prodNameId=3288132&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=MTX-21440b46cff3432c8768348ec2

Primary Installation Method

* Run the HPSUM.EXE program included with the Support Pack.
Note: By default, all software is selected for installation. In most circumstances this default selection should not be altered.

* Click the "Install" button to proceed with the installation.
Note: Even when selected, only software that is appropriate for the system it is being run on will actually be installed. After installation of the appropriate software, the utility will display its results, including indication of software successfully installed, software not needed for the current system configuration, and any installation failures.

Command Prompt Installation

* A BPXXXXXX.CMD file is also provided with the Support Pack for use in installing the Support Pack from a command prompt without user interaction. As with the HPSUM.EXE program, all software appropriate for the system it is being run on will be installed.

For additional usage information, refer to the BPXXXXXX.TXT file included in this Bundle Package.

Note: If you install a PSP and then install an operating system Service Pack or other operating system updates, HP recommends reinstalling the PSP.