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HP care pack services

 
Olisa
Occasional Visitor

HP care pack services

I am study to understand the nitty gritty of selling HP care pack solutions. where can I find comprehensive materials on this subject?
3 REPLIES
Louis Henninger_1
Regular Advisor

Re: HP care pack services

Hi,
Here's a good link for starters.

This has a good basic description of services available for business coverage.

http://h20219.www2.hp.com/services/cache/79988-0-0-225-121.aspx

If more is needed, search from HP.com on Carepacks and select radio button "All of HP".

Regards,

Louis
Joshua Small_2
Valued Contributor

Re: HP care pack services

Be careful to note the term "response time".

A four hour response time does not mean a "four hour fix", it only means a first level technician will call you and go through some basics.

Consider also the effect of bulk pricing. If you have six servers, it can be cheaper to purchase another entire spare server than a care pack for all of them.
KarloChacon
Honored Contributor

Re: HP care pack services

hi

well reading the note from Joshua Small
Be careful to note the term "response time"

there is another services like 6 hours call to repair which means you're server is going to be up within 6 hours of course that is for critical servers but right all servers are critical...

regards

Didn't your momma teach you to say thanks!