ProLiant Servers (ML,DL,SL)
cancel
Showing results for 
Search instead for 
Did you mean: 

HP insight agent fails to start (cqmgstor.exe)

OMahoneyS
Occasional Contributor

HP insight agent fails to start (cqmgstor.exe)

We have a HP insight agent which fails as soon as it is started. I have upgraded to latest versions (8.70 - 9.20) but it hasn't helped.  This is running on windows 2008 r2 as part of a 3 node hyper-v cluster.  

the other 2 nodes the agent works  correctly.

 

event log detail

 

Faulting application name: cqmgstor.exe, version: 9.20.0.0, time stamp: 0x4fce511f

Faulting module name: CPQISCSI.DLL, version: 0.0.0.0, time stamp: 0x4fce511e

Exception code: 0xc0000005

Fault offset: 0x000000000000533f

Faulting process id: 0x1318

Faulting application start time: 0x01cda63488f81b45

Faulting application path: C:\Windows\system32\CpqMgmt\cqmgstor\cqmgstor.exe

Faulting module path: C:\Windows\system32\CpqMgmt\cqmgstor\CPQISCSI.DLL

Report Id: c7068766-1227-11e2-a10b-b499babbd90e

 

 

TIA

 

Simon

 

Kindest regards



Simon
7 REPLIES
PGTRI
Honored Contributor

Re: HP insight agent fails to start (cqmgstor.exe)

hi,

 

Please check, if the SNMP service is working fine w/o any errors. Please check in ACU/ADU for hardware errors with the smart array controller. Please check, if the agents have correct credentials to run.

 

Thanks,

 

regards,

How to Say Thank You? Just click the KUDOS!
OMahoneyS
Occasional Contributor

Re: HP insight agent fails to start (cqmgstor.exe)

I have checked SNMP setting and all looks OK.  I get alerts on the SIM console. All other HP agents run OK and run as local system.

Checked the ACU/ADU no errors show up.

 

Kindest regards



Simon
AndreyZ
Advisor

Re: HP insight agent fails to start (cqmgstor.exe)

I have the same issue. HP DL380G7, Windows 2008 R2 Standard English.

 

Simon, have you resolved your issue ?

 

Can anyone explain, how can I escalate this issue to HP ?

I've got standard 3-years server's warranty.

 

Thanks

OMahoneyS
Occasional Contributor

Re: HP insight agent fails to start (cqmgstor.exe)

No fix at the moment

 

Kindest regards



Simon
PGTRI
Honored Contributor

Re: HP insight agent fails to start (cqmgstor.exe)

hi,

 

You can try to deinstall and install again the latest hp management agents.

 

You can also try to replace the smart array controller, if you have this possibility.

 

Thanks

 

regards,

How to Say Thank You? Just click the KUDOS!
Ali
HPE Pro

Re: HP insight agent fails to start (cqmgstor.exe)

Hi

 

cqmgstor.exe is HP Insight Storage Agent which is not getting started.

 

Check and update the smart array controller driver and firmware. Sometime this could be due to old storport driver which is provided by microsoft.

 

If this does not fix the issue then it could due to corrupt agents, so we need to stop other agents one by one to findout which agent is causing Storage agent not to start.

 

 

Hope this helps,

 

 

How to say Thanks? Click on STAR Kudos.

 

Cheers!

Aftab

 

Fault Module

I work for HPE
Looking for a quick resolution to a technical issue for your HPE products? HPE Support Center Knowledge-base – Just a Click Away!
See Self Help Post for more details
PGTRI
Honored Contributor

Re: HP insight agent fails to start (cqmgstor.exe)