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тАО04-10-2006 04:50 PM
тАО04-10-2006 04:50 PM
HP5000XR UPS not recognized in Win2k3 Server Standard +SP1
Have tried another serial cable for the UPS and no joy either.
Nothing else is using the Com port, this is a fresh built server up to date with all current patches from MS.
Suggestions please.
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тАО04-10-2006 07:11 PM
тАО04-10-2006 07:11 PM
Re: HP5000XR UPS not recognized in Win2k3 Server Standard +SP1
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=PSD_EX050502_CW01
Which generation server - DL380 ?
Try changing the IRQ settings in RBSU - System Options - Embedded Serial Port.
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тАО04-11-2006 09:36 AM
тАО04-11-2006 09:36 AM
Re: HP5000XR UPS not recognized in Win2k3 Server Standard +SP1
Also from memory the DL380 is a G4.
Ill try changing the com port irq and see how that goes.
thanks anyway!
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тАО04-11-2006 10:44 AM
тАО04-11-2006 10:44 AM
Re: HP5000XR UPS not recognized in Win2k3 Server Standard +SP1
Tried the firmware update for the UPS and got the following error.
eFlash Error: XCPERR_CONNECTFAILED
eFlash completed with exit code = 3 <0x0003>
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тАО04-11-2006 07:10 PM
тАО04-11-2006 07:10 PM
Re: HP5000XR UPS not recognized in Win2k3 Server Standard +SP1
is the UPS Service from Windows running? It shouldn't be.
Can you open a serial session via Hyperterminal?
Regards,
Stephen
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тАО04-12-2006 11:25 AM
тАО04-12-2006 11:25 AM
Re: HP5000XR UPS not recognized in Win2k3 Server Standard +SP1
We dont use that cr@p Windows one.
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тАО04-12-2006 05:39 PM
тАО04-12-2006 05:39 PM
Re: HP5000XR UPS not recognized in Win2k3 Server Standard +SP1
I have the same issue at one of my customer site,
This appends on many servers with with HP Rack and power tools.
At the moment we declare the UPS, it works the first time. After that no way to see the UPS anymore. Event the Serial port is stucked for any other use (Like Hypterterminal connection to any other equipment).
The UPS service is offline, and the ILO configuration was made according to the previous link showed.
This thinks appends on many servers with Many UPS so it is not Hardware.
If Anyone finds a solution please let me know, For some months no we don't have any corrective answer from HP Support.
Best regards.
Louis-Marie
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тАО04-12-2006 07:54 PM
тАО04-12-2006 07:54 PM
Re: HP5000XR UPS not recognized in Win2k3 Server Standard +SP1
We tried the following steps with one of our customers and it did work..
Erase the Non Volatile Memory from RBSU
Check for bent or broken Pins on the Serial COM Port
Search and execute the file named "Cpqlpcc.exe├в . This will restore installation defaults for the HP Legacy Port Configuration
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тАО04-12-2006 07:54 PM
тАО04-12-2006 07:54 PM
Re: HP5000XR UPS not recognized in Win2k3 Server Standard +SP1
We tried the following steps with one of our customers and it did work..
Erase the Non Volatile Memory from RBSU
Check for bent or broken Pins on the Serial COM Port
Search and execute the file named "Cpqlpcc.exe├в . This will restore installation defaults for the HP Legacy Port Configuration
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тАО06-09-2006 02:46 AM
тАО06-09-2006 02:46 AM
Re: HP5000XR UPS not recognized in Win2k3 Server Standard +SP1
The file you talk of CPQLPCC.EXE is for server 2000 and really doesnt apply to 2003 server i think.
the only thing i have left to try now is the RBSU volitile memory clearance, Which i hope cures my problem.
Its a very strange problem as i have the Rack and Power manager Installed and working perfectly on two other servers in 2 different cabinets.
I hope someone at HP reads this and comes up with a list of supported and tested reasons as to what to do to fix the problem.
I have tried it all now so i guess the RBSU is my last step before i order an snmp card for the UPS and have done with it.
Regards ALL Marcus