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HP5000XR UPS not recognized in Win2k3 Server Standard +SP1

 
Methos74
Occasional Advisor

HP5000XR UPS not recognized in Win2k3 Server Standard +SP1

Have a HP5500XR UPS connected to a DL380 via serial.Trying to HP Power Manager 4, serial port Com1, the software fails to find the UPS.
Have tried another serial cable for the UPS and no joy either.
Nothing else is using the Com port, this is a fresh built server up to date with all current patches from MS.

Suggestions please.
12 REPLIES
nurascorpio
Regular Advisor

Re: HP5000XR UPS not recognized in Win2k3 Server Standard +SP1

hey, check if this advisory helps.
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=PSD_EX050502_CW01

Which generation server - DL380 ?
Try changing the IRQ settings in RBSU - System Options - Embedded Serial Port.
Methos74
Occasional Advisor

Re: HP5000XR UPS not recognized in Win2k3 Server Standard +SP1

Thanks already found the ILO thing yesterday and tried it. No go.

Also from memory the DL380 is a G4.

Ill try changing the com port irq and see how that goes.

thanks anyway!
Methos74
Occasional Advisor

Re: HP5000XR UPS not recognized in Win2k3 Server Standard +SP1

No go on the IRQ change, I am leaning towards the serial port on the UPS being pooched.

Tried the firmware update for the UPS and got the following error.

eFlash Error: XCPERR_CONNECTFAILED
eFlash completed with exit code = 3 <0x0003>

Stephen Kebbell
Honored Contributor

Re: HP5000XR UPS not recognized in Win2k3 Server Standard +SP1

Hi,

is the UPS Service from Windows running? It shouldn't be.
Can you open a serial session via Hyperterminal?

Regards,
Stephen
Methos74
Occasional Advisor

Re: HP5000XR UPS not recognized in Win2k3 Server Standard +SP1

no UPS service is not running on the server.
We dont use that cr@p Windows one.

Re: HP5000XR UPS not recognized in Win2k3 Server Standard +SP1

Hello,

I have the same issue at one of my customer site,

This appends on many servers with with HP Rack and power tools.

At the moment we declare the UPS, it works the first time. After that no way to see the UPS anymore. Event the Serial port is stucked for any other use (Like Hypterterminal connection to any other equipment).

The UPS service is offline, and the ILO configuration was made according to the previous link showed.

This thinks appends on many servers with Many UPS so it is not Hardware.

If Anyone finds a solution please let me know, For some months no we don't have any corrective answer from HP Support.

Best regards.

Louis-Marie
nurascorpio
Regular Advisor

Re: HP5000XR UPS not recognized in Win2k3 Server Standard +SP1

Hey Mentos,

We tried the following steps with one of our customers and it did work..

Erase the Non Volatile Memory from RBSU

Check for bent or broken Pins on the Serial COM Port

Search and execute the file named "Cpqlpcc.exeâ . This will restore installation defaults for the HP Legacy Port Configuration
nurascorpio
Regular Advisor

Re: HP5000XR UPS not recognized in Win2k3 Server Standard +SP1

Hey Methos,

We tried the following steps with one of our customers and it did work..

Erase the Non Volatile Memory from RBSU

Check for bent or broken Pins on the Serial COM Port

Search and execute the file named "Cpqlpcc.exeâ . This will restore installation defaults for the HP Legacy Port Configuration
Marcus Martin
Frequent Advisor

Re: HP5000XR UPS not recognized in Win2k3 Server Standard +SP1

I to have excactly the same problem and its not the CLI causing the problems as the ILO is now completely disabled.

The file you talk of CPQLPCC.EXE is for server 2000 and really doesnt apply to 2003 server i think.

the only thing i have left to try now is the RBSU volitile memory clearance, Which i hope cures my problem.

Its a very strange problem as i have the Rack and Power manager Installed and working perfectly on two other servers in 2 different cabinets.

I hope someone at HP reads this and comes up with a list of supported and tested reasons as to what to do to fix the problem.

I have tried it all now so i guess the RBSU is my last step before i order an snmp card for the UPS and have done with it.

Regards ALL Marcus
Stewart Nguyen
Occasional Visitor

Re: HP5000XR UPS not recognized in Win2k3 Server Standard +SP1

Hi Marcus,

Are you using HP Power Manager or HP Rack and Power Manager?

Terri Harris
Honored Contributor

Re: HP5000XR UPS not recognized in Win2k3 Server Standard +SP1

Issues with Proliant COM port using hyperterminal or with UPS software can be affected by the System BIOS version. One symptom (on a DL380G4 for instance), is that the serial connection will work initially but then seems to fail or just quit. Fix? System BIOS needed to be updated.
If you don't want to update, try the clear CMOS on the server. If the connection works, then fails to work, update the BIOS.
And as already mentioned, disable the CLI in iLo.
Marcus Martin
Frequent Advisor

Re: HP5000XR UPS not recognized in Win2k3 Server Standard +SP1

Rack and Power Manager is now working on all ups's. More luck than judgement i feel :)

Regards Marcus