HPE DL380 GEN 10 NO CONTROLLERS DETECTED IN THE SMART STORAGE ADMINSTRATOR

[Leonids]

We are received brand new server it was assembled in UK and Controller was visible. After server plug in the server room I did a fresh update of firmwares, now I rolled back updates and still no luck controller invisible, I can see only HPE Smart Array S100i Software RAID if you select non AHCI. Server was rebooted many times. I need to find a solution.

iLO 5 2.30 Aug 24 2020 System Board
Innovation Engine (IE) Firmware 0.2.2.0 System Board
Intelligent Platform Abstraction Data 13.2.0 Build 47 System Board
Intelligent Provisioning 3.46.4 System Board
Power Management Controller Firmware 1.0.7 System Board
Power Management Controller FW Bootloader 1.1 System Board
Redundant System ROM U30 v2.36 (07/16/2020) System Board
Server Platform Services (SPS) Descriptor 1.2 0 System Board
Server Platform Services (SPS) Firmware 4.1.4.339 System Board
Smart Storage Energy Pack 0.70 Energy Pack 1
System Programmable Logic Device 0x31 System Board
System ROM U30 v2.36 (07/16/2020) System Board

[TVVJ]

Hello,

You may power off the server, remove the power cable from the power supply and reseat the PCIe based array controller and then power it on to check if it is detected.

You may refer from section "Controller options" of the HPE ProLiant DL380 Gen10 Server User Guide to see steps for installing various types of controllers.

Regards,

[Leonids]

At the conclusion of the support, the controller p408-a is fault and will be replaced.