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HPE DL380 Gen10 No Controllers Detected

 
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VeróDTT
Occasional Visitor

HPE DL380 Gen10 No Controllers Detected

Hi,

I purchased new sever hp DL380 Gen10 when I am trying to enter in smart storage administrator (SSA version 3.40.3.0). On the next screen under smart array controllers " NO CONTROLLERS DETECTED" cannot create logical drives. 

I am using the Smart Storage Administrator to create logical drivers.

Thanks in advanced.

 

6 REPLIES 6
Jimmy Vance
HPE Pro

Re: HPE DL380 Gen10 No Controllers Detected

What controller is in the server? Are you set for UEFI or Legacy boot mode?

No support by private messages. Please ask the forum! Accept or KudoI work for HPE
VeróDTT
Occasional Visitor

Re: HPE DL380 Gen10 No Controllers Detected

Hi Jimmy,

The controller is HPE Smart Array P408i-a SR Gen10. I'm using UEFI mode.

Regards.

Jimmy Vance
HPE Pro

Re: HPE DL380 Gen10 No Controllers Detected

When you check in RBSU does the P408i show up under System Information -> PCI device Information? How about when you look under System Configuration , is the P408i listed there and can you access  any of the options when you select it? 

No support by private messages. Please ask the forum! Accept or KudoI work for HPE
VeróDTT
Occasional Visitor

Re: HPE DL380 Gen10 No Controllers Detected

Under System Configuration, the controller is not listed. I don't see the option System information in RBSU.  Also, I have checked in the iLO in the opción Firmware & OS Software if the controller is listed but it is not.

Regards.

Jimmy Vance
HPE Pro
Solution

Re: HPE DL380 Gen10 No Controllers Detected

Make sure the controller is seated on the system board, or plugged into the PCIe slot depending on which version of the P408i is installed 

No support by private messages. Please ask the forum! Accept or KudoI work for HPE
VeróDTT
Occasional Visitor

Re: HPE DL380 Gen10 No Controllers Detected

Hi Jimmy,

The problem was that the controller wasn't seated correctly. 

Thank you for your help.

Best Regards