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08-07-2019 01:46 AM
08-07-2019 01:46 AM
Hello.
I have some problems with setting up my new DL385 GEN 10 with AMD processor.
First of all. I made a bootable USB with Windows Server 2016 and went to Intellegent Provisioning for installation (After disk raids where made.). Choose to install from USB and off i went. After the first reboot, nothing happend. I tried to push F10 and reboot and still nothing. After a while of trying i got a notification that i could update some firmware to the server, so i did. This failed and after this i go an error stating the system has an internal error and i need to dowload the latest Intellegent Provisioning ISO and reinstall it. When looking troug the forums here i find others with the same problem and the solution is to download and install a newer version of Intellegent Provisioning the file it where reffering to is this from this thread. After installing this i went ahead and tryed to install again. Only to see i can no longer see the disks in the installation help. Image 1 Image 2.
Please help with me to fix this.
Solved! Go to Solution.
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08-08-2019 06:35 AM
08-08-2019 06:35 AM
Re: HPE Proliant DL385 GEN 10 Installation and Smart Array problems
Ok, So i have fixed the problem with the IP. I can now see my discs and i have no FW errors.
My problem now is that i try to install Windows Server 2016 trough a USB with IP. I have tried with a bootable USB made with rufus. I have also just inserted a USB with only the ISO file. The installation starts and works up to 100% after a reboot nothing happends. There is nothing installed on the server.
I have also tried to install trough ILO with a virtual DVD from the ISO file. with both Windows server 2016 and 2012 R2.
No luck..
If i try to boot directly onto the bootable USB is says "Loading files" and then the sceen gets black with the HPE Logo.
What am i doing wrong here?
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08-08-2019 09:09 AM
08-08-2019 09:09 AM
Re: HPE Proliant DL385 GEN 10 Installation and Smart Array problems
Greetings!
May I know the version of Intelligent provisioning that you have updated on the server?
I understand you have tried to install from USB as well as from iLO.
Please perform the following steps:
1. Please do a manufacturing default in BIOS, go to Smart Storage administrator, delete and re-create logical drive and check.
2. Please try a manual installation and check (without Intelligent provisioning)
3. I believe you are trying with a good known OS image. already.
4. Also, check what mode are you installing the OS..GUI or core (cli)

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08-09-2019 01:36 AM
08-09-2019 01:36 AM
Re: HPE Proliant DL385 GEN 10 Installation and Smart Array problems
Hello, BPSingh!
Thank you for your reply.
IP version is now: 3.30
1. Please do a manufacturing default in BIOS, go to Smart Storage administrator, delete and re-create logical drive and check.
- BIOS is now resetted. Logical Drives has been deleted and created again.
Array A. 2x 300GB SAS HDD RAID 1
Array B. 3x 2.4TB SAS 512e HDD RAID 5
2. Please try a manual installation and check (without Intelligent provisioning)
- I get windows boot manager, the files load and then i get the HPE Logo where it just stops..
3. I believe you are trying with a good known OS image. already.
- I have tried Windows Server 2012 R2 and 2016.
4. Also, check what mode are you installing the OS..GUI or core (cli)
- I install GUI.
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08-09-2019 05:33 AM
08-09-2019 05:33 AM
SolutionFixed.
When installing Windows Server directly on to HPE DL385 server with AMD processor.
Go to BIOS settings - Virtualization - Turn OFF IOMMU.
Why this bug issnt fixed yet is beyond me. I found a report about this dated back to 2018.
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08-12-2019 02:35 AM
08-12-2019 02:35 AM
Re: HPE Proliant DL385 GEN 10 Installation and Smart Array problems

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