HPE Proliant ML370 shutsdown unexpectedly

[avas1025]

Hi,

We have this HPE Server (mentioned in subject) running in Windows Server 2003. For the past several years, it's been working without any issue, until recently (a few months back) when we transferred to a new office, our server shuts down causing our work to be interrupted (minimal).

Based from the LED indicators - PPM 1 has an Amber light and Internal Health LED is flashing red which means System Health is critical.

Now the issue is, given that PPM is Amber, based on information on manual, it is assumed to be "failed", so we bought a new PPM module.

Now we installed the the new PPM (same model part btw).

Still we're experiencing the same problem, PPM LED is Amber and Internal Health LED is flashing red.

Please help guys. TIA!

[Chandra_S]

Hello,

Good day,

We need to do indept analysis and required ceratin detail and logs like  , Advance survey and Operating system, logs with LED screeshot . hence kindly log a HPE support case.

[avas1025]

Thanks for the reply, I'm kinda new to this so please bear with me.

can you please elaborate about advance survey? like?

Operating sysmet is Windows Server 2003 as I mentioned.

I will try to acquire the logs, which logs ? from event viewer? (it shutsdown though so I'm not sure)

anyway, here are the LED photos

System Panel LED (Red light flashing)

Front Panel LED (Red light flashing)

Thanks.