HPE Ultrium 7 15000 issue on Windows Server 2019 Standard

[Oswaldo09]

How am I new to this forum ... I hope you can help me ...
We have a Proliant DL360 server with windows server 2019 standard and in this we have a Backup software called Veritas, we have a physical HP Ultrium 7 - 15000 Tape drive connected to the server ... the problem is that windows if it detects the Tape but Veritas does not reconnects the tape (within the software it puts the following message "Tape Drive 0001 (No Media)" but the status of it is Online but it still does not detect the tapes entered this when we carry out a catalog and an inventory ... it is a problem of driver or update the firmware of the tape ????

[Erdogan Temur]

Hello,

The tape drive is compatible with Veritas software.
Can you try by doing the driver and firmware update.

* RECOMMENDED * HPE StoreEver Tape Drivers for Microsoft Windows
https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_6736afaa7b1544ba853df1b136#tab2

Firmware for use with HPE Library and Tape Tools
https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_f1dfffe2120e496e98a68e4958#tab2